The Danish Gambling Authority (Spillemyndigheden) issued a final warning to Danish operators regarding bonus offers.
Spillemyndigheden warned all licensees to make sure when bonuses are being offered that they abide by the Danish Consumer Ombudsman rules. The regulator sited Ombudsman’s ruling from February 2016 saying that any bonus offers that entail a rollover or turnover requirement cannot be deemed as “free” to players.
The 2016 Ombudsman ruling applies to all offers including free spins and free bets. Operators are only allowed to offer or include the word “free” if there is no wagering requirement attached to the said bonus. Spillemyndigheden also cited the Executive Order on Betting section 19(1)(1) and Executive Order on Online Casino section 20(1)(1) in which both state that all licensed operators are required to “clearly state all terms and conditions connected to a bonus offer directly alongside the offer”.
The term “free” is misleading and the regulator will protect consumers with a new code of conduct for gaming operators to follow in 2019. So far, the regulator has blocked more than 25 unlicensed gambling websites in the country. The new consumer protection measures will lower the risk of gambling addiction and will help protect consumers more so than ever.