Grand Fortune Casino Dispute – Resolved
The player came to us with this complaint…
Message:
I have opt in to try the No deposit Bonus
133 free spins bonus at Grand Fortune Casino February 5, 2016 0 Comments Bonus code: NDCLLFS Casino name: Grand Fortune Casino
133 free spins valid for the popular Lucha Libre slot game no deposit needed!
35X Play through requirement $100 Maximum Cash Out Valid only for new players. Expired: February 20, 2016 And was pleased that I won..
No if you notice, it said No Deposit Bonus..
But when I When to withdraw my winning, and gave them all Documents, they said I had to deposit $21.00 before I can get the winning.. Nowhere did it say that I had to do this.. It was only after I withdrew the money that I was told I had to pay them!!!
Our response:
That’s how most of the no deposit offers work. It just means you do not have to deposit to play. To withdrawal money you will have to make an initial deposit. It would be very wise to not only read the promo terms but the entire casino’s terms and conditions so you know what to expect.
Grand Fortune Casino T&C’s…
BONUSES AND PROMOTIONS TERMS AND CONDITIONS
At Grand Fortune Casino, any and all initial withdrawals (first withdrawal) on a welcome, no deposit bonus or any free coupon is subject to a 72-hour pending period. This is to confirm that your verification deposit has been received, all the relevant documents has been received and all checks have been performed on our side.
All first withdrawals are subject to a verification deposit. Only a minimum verification deposit of $21 will be accepted.
At Grand Fortune Casino, we do not currently accept registrations, or real money wagers from the following countries: MAURITIUS, NETHERLANDS ANTILLES, ISRAEL, COSTA RICA, SOUTH AFRICA. Please contact support for more information.
