In continuing with the Monarch Casino complaint saga another player has reported abuse. This time the online casino has been reported for bogus account verification claims. But the real kicker to this post is that Monarch seems to have blacklisted us for wanting to help players stuck in the trail of B.S. the online casino continues to leave behind.
This week a Monarch’s Casino player submitted the following complaint to us:
“Monarchs online casino requires account verification before any withdrawal will be processed. As part of the verification process, you are asked to submit a recent utility bill. In my case there are no utility bills in my name since they are included in my rental agreement. The casino continues to refuse account verification even though i have explained this to them.”
As per our usual procedure we contacted Monarch’s on behalf of the player to see if we could help. We forwarded the complaint to Monarch’s support system and immediately received the following errors:
From: Mail Delivery System | Sent: Tuesday, October 21, 2014 2:07 PM
Subject: Mail delivery failed: returning message to sender
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: firstname.lastname@example.org. The mail server could not deliver mail to email@example.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries. firstname.lastname@example.org. The mail server could not deliver mail to email@example.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
So we sent another email through a different account and the email went through without issues. So it looks like Monarch’s is now blocking our emails. Very unfortunate since we have made many attempts to rectify complaint after complaint with the online casino.
There are numerous complaints regarding Monarch Online Casino online. A quick search on Google will provide you with a long list of laundry details.
Here are a just a few of the most recent top searches on Google:
Bitch and Moan monarch casino isnt very nice … Aug 18, 2014
Casino Complaint Monarchs Online Casino-I’m … May 19, 2014
Monarch’s Casino – What kind of sick mind games are
Monarch’s Casino Complaints
Ripoff ReportComplaint Review: Monarchs Online Casino
So we are not the only ones trying to assist players and by blocking our emails its unfortunate that you choose to once again shed light on your shady, underhanded ethics.