Following news this past week that the United States Attorney out of New York has managed to shut down an eCheck processor for Full Tilt Poker, that online poker room hasn’t exactly been upfront with its customers. They suggested the problem was only temporary. PokerStars has encountered the same problem and the world’s largest online poker room let its customers know right off the bat that the processor in question had its funds froze.
Here is what Full Tilt Poker was telling its customers over the weekend:
Thank you for contacting Full Tilt Poker Support.
We’re sorry your deposit attempt with Instant eChecks was unsuccessful. Unfortunately, Instant eChecks is temporarily unavailable for use on Full Tilt Poker.
We apologize for any inconvenience and are working to resolve the issue as soon as possible.
Meanwhile, we recommend using another payment processing option to fund your Full Tilt Poker account. If you would like to view alternate deposit options available to you, please visit our website at: http://www.fulltiltpoker.com/deposit-real-money
When players ask about a safe and reliable method to deposit funds, we recommend opening a Click2Pay account.
To make a deposit using Click2Pay, you’ll need to open a Click2Pay account through the Full Tilt Poker software by following these steps:
1) Log in to your Full Tilt Poker account.
2) Go to the Cashier window.
3) Select “Make a Deposit”.
4) Select “Click2Pay” and follow the instructions provided.
When you make a deposit to your Full Tilt Poker account using Click2Pay, the deposit amount will be automatically deducted from your bank account or credit/debit card.
Your account information should consist of characters within the normal alphanumeric range. Otherwise, your deposit will be unsuccessful. For example, your deposit will be declined if your account information contains underscores or apostrophes.
If you need help depositing, Tilt Pay Support provides deposit assistance on behalf of Full Tilt Poker. You may speak with a representative by calling toll-free in North America to 1-888-TILT-PAY (1-888-845-8729) or international long distance by dialing your country’s International Direct Dialing prefix (IDD), followed by Tilt Pay’s telephone number. For example, from the U.K., dial: 00-1-888-845-8729. Please be advised that Tilt Pay Support can only assist with deposit issues and is unable to assist with general support questions, deposit limit increase requests, or Cash Transfer inquiries.
If there’s anything else we can help you with, please feel free to ask. We’re always here to help.
That’s just wonderful but some of the checks received by customers are bouncing at banks and it is the customer that has to pay the fee incurred for insufficient funds.
Full Tilt Poker was yet to offer an explanation for the dismantling of its eCheck system as we headed into Monday, more than 48 hours after the report of the crackdown.