We Cannot Recover Gambling Losses if You Have a Gambling Addiction

Gambling Addiction

We receive numerous complaints from players that would like all their deposits back from online casinos because they have stated they have a gambling problem (or addiction).

I’ll make this very clear. Casino Players Report Cannot Recover Gambling Losses if You Have a Gambling Addiction! Even if you have contacted the casino and told them to exclude you from their casino. These casinos aren’t in the business of dealing with addictions. They are simply in this business to make a profit.

If you are playing at a casino that is part of a licensed commission, for instance in the UK, then you can definitely report the casino but that’s probably about as far as it will go.

It is up to you, the individual to seek help from your issues. Online casinos are not babysitters or your GA sponsor. If you need help with this addiction please seek help. There are many resources available that will provide the necessary help you are in need of.

We encourage any player with an addiction to reach for help. We hope that you find the following organizations and resources helpful:

Rick Norris is the originating founder of Casino Scam Report (https://www.casinoscamreport.com) which has now been rebranded to Casino Players Report. For over 15 years he has helped players avoid online casino scams. In the process, he has helped recover hundreds of thousands of dollars for players.


  1. Hi so in may of this year, I ask them to close my account as I have a gambling addiction, it took quite a few emails before finally closing it and I still have emails of them apologising for delay, anyway recently I keep getting emails off them to encourage me to come back trying to tempt me, everytime I tried to unsubscribe it just took me back to the site, and low and behold my account back open, it’s fair to say I’ve had a relapse and gambled money on this site, I’ve sent a couple of emails regarding this situation, but no response I’ve told them to close my account immediately and I want a refund on my deposits as they has no right to open my account without my permission, I’m really angry, I spoke to live chat, who told me my account has never been closed but I have emails off them telling me they have closed it in may and the live chat kept trying to tempt me with bonuses, even though I told him I have a serious gambling problem, I feel that they have breached there contract and have a duty of care to customers, i clearly told them back in may about my problem and reassured me it was closed and apologised, if they wouldnt have opened it I wouldnt have gambled , but this is an illness and hadn’t gambled for a while, but this casino have done everything to get me to gamble and I want a refund, I hope you can help me resolve this matter. kind regards glenda

  2. I have played a lot at Moi Casino. To much and the 28/10 Moi casino support-team send me a email and asked me if I having problem. I had deposit several thousand euros, I send emails to beg for cashback. Day in and day out. I won big sometimes but I cancelled the withdraw almost everytime. Theres was very clear that I had problems, I wrote to them that my kids did´t have food on the table. But they still let me deposit more and more money, I send more and more emails and beg for money. When I in beginning of december realize that this had gone out of control I send a email to support and asked them to refund my deposits made i november, After they saw the warning-sign. Then they closed my account direct and now they don´t answer me at all. Nothing.


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