We Cannot Recover Gambling Losses if You Have a Gambling Addiction

Gambling Addiction

We receive numerous complaints from players that would like all their deposits back from online casinos because they have stated they have a gambling problem (or addiction).

I’ll make this very clear. Casino Players Report Cannot Recover Gambling Losses if You Have a Gambling Addiction! Even if you have contacted the casino and told them to exclude you from their casino. These casinos aren’t in the business of dealing with addictions. They are simply in this business to make a profit.

If you are playing at a casino that is part of a licensed commission, for instance in the UK, then you can definitely report the casino but that’s probably about as far as it will go.

It is up to you as an individual to seek help for your issues. Online casinos are not babysitters or your GA sponsor. If you need help with this addiction please seek help. There are many resources available that will provide the necessary help you are in need of.

We encourage any player with an addiction to reach for help. We hope that you find the following organizations and resources helpful:

Below is an example of the many emails we receive from problem gamblers asking desperately for help to get all their money back from the casinos. It’s sad I know, but addictions come in all forms and there is just nothing we can do other than offer links to the professionals that can help.

Hello, i am a single father on a pension and have a 4 year old daughter in my care full time since my wife passed away from illness 4 months ago. I have since fallen into a state of depression which has been clinically diagnosed by medical proffessionals. There is also the anxiety which makes it even harder to get through some days being worse than others. I am here as i beleive i have a problem with gambling and have tried to stay away from depositing money which i do not have online but the temptation over rides moral thought through the constant emailing from online casinos one in particular which sends me over 3 emails every day temoting me to play. Pokiez casino bombards me all types of offers and promises that has made me deposit over 1000 dollars in the last 3 weeks and has made me feel like killing myseld due to the constant loosing i have faced. Its reached a point where i now have spent money which was for rent and have received several warnings from my landlord who has been more than patient knowing the ordeal i have recently had to endure. I need to ask the casino, pokiez casino if they would be willing to refund all my money with compassionate understanding but am scared
They wont furthering my negative thoughts into my well being. My daughter keeps me strong but with no roof, or food to offer her makes me even more depressed. Can you please help.
Yours David L

And of course when we respond with what the players needs to do to get the help they need we usually get attacked. At least this guy was relatively pleasant with his attack…

No they arent in the business of being compassionate, they are in the business of harrassment through the bombardment of emails daily targeting people in countries where they really arent allowed to conduct any business as online casinos are illegal in australia. Between 3 to 5 emails daily for over 6 weeks. do you think id know pokiez casino even existed had they not found my email and other private information through phising, im in australia how on earth would i even know about a casino that is based in the middle of cyprus where around.
But thats ok kind of makes me want to question how you really help people online, but i wont, good day to you sir.

And in answer to his question about what we actually do, We help people recover their legit winnings from casinos that are stalling on payouts or flat out refuse to pay. This option is available only for players at any of our approved casinos on our website.

Rick Norris is the originating founder of Casino Scam Report (https://www.casinoscamreport.com) which has now been rebranded to Casino Players Report. For over 18 years he has helped players avoid online casino scams. In the process, he has helped recover hundreds of thousands of dollars for players.


  1. Hi so in may of this year, I ask them to close my account as I have a gambling addiction, it took quite a few emails before finally closing it and I still have emails of them apologising for delay, anyway recently I keep getting emails off them to encourage me to come back trying to tempt me, everytime I tried to unsubscribe it just took me back to the site, and low and behold my account back open, it’s fair to say I’ve had a relapse and gambled money on this site, I’ve sent a couple of emails regarding this situation, but no response I’ve told them to close my account immediately and I want a refund on my deposits as they has no right to open my account without my permission, I’m really angry, I spoke to live chat, who told me my account has never been closed but I have emails off them telling me they have closed it in may and the live chat kept trying to tempt me with bonuses, even though I told him I have a serious gambling problem, I feel that they have breached there contract and have a duty of care to customers, i clearly told them back in may about my problem and reassured me it was closed and apologised, if they wouldnt have opened it I wouldnt have gambled , but this is an illness and hadn’t gambled for a while, but this casino have done everything to get me to gamble and I want a refund, I hope you can help me resolve this matter. kind regards glenda

  2. I have played a lot at Moi Casino. To much and the 28/10 Moi casino support-team send me a email and asked me if I having problem. I had deposit several thousand euros, I send emails to beg for cashback. Day in and day out. I won big sometimes but I cancelled the withdraw almost everytime. Theres was very clear that I had problems, I wrote to them that my kids did´t have food on the table. But they still let me deposit more and more money, I send more and more emails and beg for money. When I in beginning of december realize that this had gone out of control I send a email to support and asked them to refund my deposits made i november, After they saw the warning-sign. Then they closed my account direct and now they don´t answer me at all. Nothing.

  3. My ac locked my ac . Bal..660000..in last week I m win big amount game name .. monoply.. but nest day …4rabet castomer .msg me I m chet in casino game ..but how …becoze I m all screnshot …in my hand mobile phone …and 1 msg me and ac blocked pzz help me


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