Wild Vegas Casino Dispute – Resolved
Below is the complaint we received about Wild Vegas Casino
I used a bonus code they had provided & was given $100 to play with. & I read their terms & conditions & I also understood them completely. They were to meet wage requirement of $3000.00. & after I had played through &/or wanted to cash out monies won after their requirement of $3000.00, they required a min withdrawal of $100. I played or had won over $1000.00 of the $3000.00 required by Wild Vegas Online Casino, & then I won $3000.00 and another $1000.00 in bonus spins of game I was playing. I have used bonus codes with MANY USA online casinos & so I new close to $2000.00 of my $4000.00 won would b taken from my balance. So I was waiting & watching for that to happen. Well this shady casino took ALL my money, EXCEPT for $100.00. I tried talking to them and expressed over & over that according to their terms and conditions of play through requirements, they should of left me with a lil over $2000.00 & not the minimum withdrawal amount of $100.00. They wouldn’t look into it or acknowledge my actual complaint. They just gave me the same answer over & over. & that was the computer does it automatically & they have terms & conditions and wager requirements & that I had used consecutive bonus codes. (I used two) and that is listed anywhere in their terms & conditions of how many bonus codes your allowed to use. I’ve used many bonus codes & have requested a withdrawal (never have I won this much) between $400.00 & $100..00. & those casinos only took from my balance exactly what their terms & conditions had said & I received my payment requested. I just think it was very unfair to me as a guest of their casino. I did nothing wrong but meet the requirements of their terms & conditions they had set for the bonus codes they issue. All I did win $2000.00 & they think they have the right to just take it away from me just like that & leave me $100.00 and not even meeting their own terms & conditions. But they sure expected me to & everyone else playing or gambling in their online shady casino. Please help me resolve this matter. I won that money fair & square. & they had no right to just yank it all away but $100.00. Thank you in advance if your able to help me resolve this issue with this below standard USA online casino called Wild Vegas.
We contacted the casino and they replied within 24 hrs. and below is their response…
I hope this email finds you doing well.
About customer Lxxxxxxx:
Our records confirmed that she took bonus code PLAYSLOTS4REAL100, whose details are:
Comment: Affiliate CoolCat Promo
$100 Free Chip
Slots and Keno Games Only
$100 Min/Max Cash-Out
No Deposit Required
No multiple accounts or free chips in a row allowed. Standard free chip rules apply.
This information can be confirmed by following the link below:
In addition, our terms and conditions are very specific when it comes to freechips (No deposit bonuses):
Unless otherwise stated, the max cash out for all no-deposit bonuses will not exceed 1 times the amount value of the bonus redeemed. All free chips valued at or below $100 will come with a cash-out limit of no more than, nor less than, $100.
On the other hand, we required the player to certify the account before getting a withdrawal. This customer was required to send a picture ID and Utility bill, which were never received and therefore withdrawal was declined. The $100.00 was returned to the account and she spent the funds. She does not qualify for any withdrawal since she did not adhere to our terms and conditions.
Please feel free to reply this email if you have any further concerns about this case.
Wild Vegas Casino Support
It is very clear that the player did not read the terms and conditions and just decided to complain that they were being treated unfairly. It happens a lot. Please make sure if you are going to sign up for a bonus you read ALL the terms so you understand what you’re getting into.