Bingo Canada Complaint – Resolved

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Bingo Canada Complaint

We received a complaint from a player at Bingo Canada that was having trouble getting paid her 2k in winnings.

Complaint:
I won a 10k jackpot. When I asked account manager how to withdraw he told me had to play through $6444.00 because of bonuses. That was bad enough but they won’t even pay out balance now that I have done that. I have sent in several requests in the last month and have heard NOTHING back. When I chat with VIP host live chat they tell me I have to contact security. That is what I have been doing. No phone number just email address and they don’t respond. No point playing at a site if you win and can’t get your money. I have gone back in and played a couple more times it makes me feel like they are waiting for me to spend balance. I am now down to 2k and am not playing anymore I would just like my money.

We contacted Bingo Canada about the issue and they responded within 24hrs of the complaint.

Hi Rick,

I was informed by the bingo rep that the player’s documents were approved. However, she sent incomplete banking info and was informed to send all required details. I will follow up when payment is initiated on the bingo side.

I contacted the player and she told me that Bingo Canada has been in touch with her about her documents and she also told me she was able to initiate a withdrawal. I’ve asked her to let me know when it goes through so I can close this one out.

This was her reply.

Hi Rick thank you so much went from not even getting a reply to verified and cash in bank in one week. Teresa

This complaint has been marked – Resolved

Rick Norris is the originating founder of Casino Scam Report (https://www.casinoscamreport.com) which has now been rebranded to Casino Players Report. For over 15 years he has helped players avoid online casino scams. In the process, he has helped recover hundreds of thousands of dollars for players.

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