Casino Grand Bay Payout Complaint– Resolved
A player at Casino Grand Bay filed a complaint with us about the casino failing to payout her$2,176 in winnings. The problem is she was playing on bonus money and the max cashout it $150. The casino’s customer support did however tell her in the beginning that she would get the $2,176 so they screwed up there but in the end the casino only has the obligation to pay the max bonus payout.
We hear this all the time from players. Make sure you check the terms of the bonus before filing a complaint. The terms are final.
I have been a player at Casino Grand Bay for 9-10 years. I recently made a cashout (the second in 10 years – the first was 7-8 years ago) that I had made with loyalty point cashback I has accrued on my play. The cashout of $2,176.00 that was processed at 4/12/2016
10:49 AM (US Eastern Standard Time). At that time they removed the $150.that was the loyalty point cashback amount.. The amount of $2026 was then processed and payment was made to the Visa / Debit card that I had used for making deposits. My bank returned the payment back to Casino Grand Bay finance due to insufficient information. After a month of speaking to every VIP host (I have Ace Tier VIP status) Kim – Jeremy – Nick – Joy etc.. I was assured over and over that the payment would be re-issued by courier check. Today – May 11th 2016 – I called once again to find out exactly when this payment would be processed as a month had gone by and was told they were only going to pay the amount of $150 because my winnings were from loyalty point cashback. I was told I should be grateful and that an exception was being made to even pay that amount. I am shocked – horrified beyond belief at the treatment and disrespect this casino has shown a loyal player with the VIP status I have. First, they honor my cashout and then change their minds when the payment bounces back?
Telling me it has been miscommunication on MY part and their VIP staff and that finance had made a mistake ?? I need to get the word out – I have been strung along made to jump thru hoops for a month and then slapped in the face by Casino Grand Bay – I feel violated. Even if Casino Scam Report can do nothing for me – Please post- post and re-post so that others will not fall prey to these rip-off artists.
The player has now been paid her $150 bonus money winnings and although is still upset by the miscommunication she is satified with the outcome.
Thank You for assisting me with regards to Casino Grand Bay – I have spoken to the operator “Justin” today May 16th and will be receiving the $150. There was definitely miscommunication all across the board. I have agreed to accept the $150 minus $30 for courier and will “take what I can get and walk away”
Thank You for your assistance without you I’m certain I would have never even received the $150 Lesson learned Thank You Again Regards CC