We received a bonus payout complaint from a player at casinodingo.com telling us that she is owed $1,200 but that the casino would only honor $70.
I played with bonus that was deposited into my account. I also deposited money. I went on to win some money and decided to cash out $1200 I was asked to verify with documents which I provided. I received an email confirming that the documents had been approved, but I could not receive the $1200 due to some strange explanation. They then said I would be receiving $70 and the rest would be voided. This was over 2 weeks ago. I have not received anything and my emails have not been replied to. I’ve even asked them to close my account but no one has gotten back to me. Please help.
We contacted Casino Dingo using their support email and we received a reply letting us know that they had contacted the player and explained the rules of the bonus to her. Turns out she was unaware of the terms and payout limit of the bonus. This actually happens quite a a lot and we always try and encourage players to always read the bonus terms before accepting a bonus or promotion.
Casino Dingo Support:
We have replied to the player in regards to her complaint with you.
If you would like the details of our response please let us know.
We then contacted the player to verify and this was her reply…
Player’s reply to us:
Thank you for following up, Rick. They did email me. They gave me a full explanation on how the bonus works. They also informed me that my bank rejected the $70 and if they could send it through skrill or neteller. I’m really wondering if they would have said anything if you hadn’t gotten involved. They have also closed my account as I requested. I’m waiting for them to get back to me regarding the matter of the $70.
Thank you very much for your help. I hope you have a great day.
And finally the casino got back with us with this final email…
Casino Dingo Support:
Please be advised that there was an issue with the payment of the player’s withdrawal to her bank account. This issue has now been rectified as the player has provided us other payment method and informed that the player will receive her funds soon.
This complaint is now closed and we are happy to report that both sides are satisfied with the outcome.