House of Jack Casino Complaint – Resolved

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House of Jack Casino

A player for House of Jack casino came to us with the below complaint…

Complaint:

I deposit 2000 euro in house of jack online casino I was playing on there site but then da told me player form ireland were not allowed to gamble on there casino and da won’t give me back my deposit every time I contacted them da keep telling me there nothing da can do and now I’m down 2000 euro because of this black listed casino and there game license won’t answer my email please help me get a refund ty

We contacted House of Jack casino and we received a prompt response from their complaint dept. letting us know that this guy was up to no good. He had been playing there for quite some time and had even received past payouts from the casino.

This is the first response from the casino…

We chose not to deal with him any further as he is fraudulently trying to get funds from us. He has even gone as far as impersonating our 3rd party game provider manager to get funds credited to his account.

The complaint dept. at House of Jack also sent us proof of the 3rd party fraud attempt. It does make for an interesting read and is also very comical in it’s nature from the fraudulent Irishman’s slang translating into his texts.

Proof of fraud:

What is your query related to?VIP Support

  • Miranda

Hello. How may I help you?

  • Simon

Hi Simon here from playngo we receive complete of a player with history of he’s betting it doesn’t seem right he lost so much money on wild north slot fishking86 is he’s user name

  • Miranda

Allow me a moment.

  • Simon

I would like know what ye have done to stop the game from playing out as he is taken action against us

  • Miranda

Simon, one moment while I consult with management.

  • Please hold.
  • Simon, when did the player play the game?
  • Miranda

Thank you for your patience Simon.

  • Simon

He played 09/08/2019 we went over he’s betting history and it doesn’t add up

  • Miranda

Please forward us an email from your company so that we can follow up on this query and verify your query to info@houseofjack.com

  • One moment for my pitboss.
  • Sophia

Hi Simon, I am the supervisor on shift now.

  • Please could you advise who you account manager is as we only deal with account manager.
  • Simon

hi Sophia as I stated in previous comments I’m the account manager and I want ye to refund the the players losses are we have no options but to stop ye using our software

  • Sophia

Simon I can see you are based in Ireland, PlaynGo is not based in Ireland and you are not the account manager for PlaynGo.

  • Please note that the account has been closed and escalated to our security department for further investigation.
  • Please could you confirm your email address so that we can have a look at the email you sent us.
  • Simon

Your investigation is not working as the rpt doesn’t add up I’m on a working holiday at the moment so there will be a big interesting when I’m back in Malta all I’m asking is for ye to look rightly at he’s history ours seen certainly Simon

  • Sophia

Please could you confirm your email address.

  • Simon

Playngo.com

  • Sophia

Simon what you are doing is fraudulent and we will be notifying the authorities.

  • Simon

No fraudulent here your software is the fraudulent your site is a blacklisted site so ye shouldn’t be even allowed to operate when ye can’t even see that ye have stole 2000 euro from a player with a scamming game and not to refund when is the right thing to do

  • Sophia

Simon we are aware that you are not from the game provider, you have not provided us with correct email address or the account managers name.

  • We have a good relationship with PlaynGo and they have confirmed that there was no missing winnings on the account. What you are doing now is fraud and for this reason the account will be blocked permanently.
  • Simon

I’m going to make it my mission that every one see how your casino and playngo treats people and the gameing licensing your with ye can close a player account by just having there user name what a scamming company ye are running thanks for telling playngo are with ye

  • Sophia

Oh Simon, I though you said you are from PlaynGo.

  • ?
  • Simon

That was a lie but at least I can own up when sum thing is a lie but who owns up for his wrong pay outs he hit 70 bounce and got nothing back

  • Sophia

Simon we have established and advised you that there was no wrong payouts.

  • Everything was credited correctly onto your account.
  • If there is nothing else I will be closing chat now, as we have now established the basis of this chat.
  • Simon

It’s impossible to hit 70 bonus and get nothing back without ye stoping the wining no wonder ye have the blacklisted site get really job and robe a bank ye and playngo are working together you z so da must be scamming to

  • Sophia

It is possible Sean, as there is no guarantee when you get a bonus that you will win, and you have had wins on the account might not be big wins as you had hoped for but they are wins non the less.

  • Simon

I’m not going to stop asking playngo till I get answers sum thing is way off one thing so what’s the rpt on wild north?

  • Sophia

It is 94.19% on WIld North.

  • Simon

So every 2000 19400 and ye pay 0 seam fair doesn’t it blacklisted is right hopefully karma is good to ye

  • Sophia

It would seem we are going in circles.

This complaint has now been closed in favor of the casino (House of Jack).

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