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Las Atlantis Casino Complaint – Resolved

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Las Atlantis Casino Complaint – Resolved

We received the below complaint from a player at Las Atlantis Casino about the casino’s delay in pushing through his KYC (know your customer) documents…

Complaint:
The casino has not accepted by validation forms for withdrawals. I originally sent documents on January 2. The website said they would be worked in 3 business days. No activity until January 12 when I got an email asking for another document. I sent it right away. There has been no activity since then. I have asked by chat 2-3 times and the responses say there will be service, but none so far.

We contacted Las Atlantis Casino and of course they got back to us (as they always do) in less that 24 hrs. with an apology for the delay. Las Atlantis Casino is a great place to play and are one of the top casinos on our trusted casino listings page.

They have been a little bit backed up lately because of their popularity but things are already getting back to normal.

2 COMMENTS

  1. You really should stop telling people on your site that Las Atlantis is best number one online casino! They are a scam! I gamble at a lot of online sites and seen a lot of second hand dirty crap but I read your reviews and decided to try it and deposited 60 and used a welcome bonus and got lucky and hit over 6000 but I knew from terms I read that I could only cash out 30x my deposit so that was suppose to be 1800. Then I went threw every hoop they could come up with every 3 days to get my account verified which I understand then ask if my Bitcoin is static lol another 3 day wait, it’s ridiculous how they draw that out. Then I finally got verified gotta wait another 3 days (excluding weekends) and then I was approved then another 3 days then it was accepted but only for 300 and they put the other 1300 back on my play account and I ask in chat and they said we have right to pay out in Payments read your terms, I said I saw where if it was over 2500 then I would have to but not 1600 and not so low of payments. They were not helpful just sent pre ready answers and now I’m waiting my 3 more days to see if I even see 300 in my Bitcoin account. And I ask when or if I was gonna be able to get rest and told to read the terms and conditions..what terms and conditions? My withdraw was approved! Then only sent 300. So how can you keep promoting them as legit and people read all that and trust the site. I would have deposited more I usually play 100- 200 a week I just was trying them out and got lucky or so I thought lol. If you can help me I would appreciate it. When I loose I don’t mind loosing but when I win I want my money or I might as well play the free version!

  2. Planet 7 Casino needs to be “Blacklisted”. Casino Guru needs to be “Blacklisted”. I had a legitimate $4,500 Withdrawal at Planet 7 Casino a few months ago. The casino would NOT pay. Instead, Planet 7 Casino FORCED ME to use Casino Guru which (supposedly) works with the Player and the Casino to resolve the issue(s). There was/were no issue(s) to be resolved. Planet 7 Casino simply decided NOT to honor my $4,500 Withdrawal. Casino Guru did NOT follow any of their own “procedures/rules” as promulgated and advertised on their site. Me, the Player, was supposed to be involved from the beginning and throughout the process, i.e., according to their own “procedures/rules”. Instead, Casino Guru and Planet 7 Casino went off on their own and came up with an ultimatum. I, the Player, had absolutely NO INPUT in regard to their dictated offer. The offer I, the Player, received was “take it” or “nothing”. They said I could get $2,200, IF I gave them a written statement that; 1) I was guilty of “mixing funds”, 2) I cheated the casino, 3) I knew I was cheating the casino, and 4) I would not cheat them again. Casino Guru went even further … they said, “if I do NOT accept the offer Casino Guru will document my case as “Having No Basis”. Naturally, Planet 7 Casino would NOT get any demerits, either way. I did NOT take the $2,200 ultimatum.

    Of course, the process Casino Guru and Planet 7 Casino followed was 180% wrong from their written and required to read procedures they claimed to follow. Casino Guru and Planet 7 Casino brought in a total “sociopath”, Nick, to help them get out of paying $4,500. Nick claimed I had “mixed funds” and therefore I was entitled to nothing. Their accusation was 100% false. I asked for some simple documentation which would “clearly” show that I NEVER “mixed Funds” at Planet 7 Casino or any other casino. Nick refused to provide the information. Some casinos have the information readily accessible within the Player’s “Account”. Nick said, “The file I need has “proprietary” info, which the casino can NOT let me see.”

    Say what, I designed computer systems for over ten (10) years. My experience gives me an extremely high probability that I know exactly what’s on the file. Casinos need the information, on my requested file, to determine the Player’s balance, bet, and game in the event of a sudden disconnect. Nick said, “Trust me, there is a real file that shows him that I “mixed funds.” Trust Nick? Nick had so many written lies in his 1 1/2 page document, assigned with the case; it would have taken me over sixteen (16) dedicated hours to refute his “crap”. Nick has NO conscious. Nick is incapable of knowing the difference between a lie and the truth. He will say, and do, anything to meet his self-centered goals and to get people “on his side”.

    I spent three (3) years, six (6) days per week, eight (8) hours per day with a “sociopath” while earning my accounting B.B. and M.B.A.. He was extremely intelligent. I have no doubt, had he been able to sit for the CPA exam, he would have received the highest score in Idaho. However, be careful when dealing with a “sociopath”. During our last semester, this “sociopath” got into a fight with his girlfriend. Obviously, she had been a great ally to him, but not anymore. So, he beat the “crap” out of his girlfriend. NO, NOT for a “sociopath”! A “sociopath” will figure out what you cherish the most and hurt that. Instead, this “sociopath” pulled out his knife, which he always carries with him, and “cut up” her baby! At first, I could not understand why he did that. A very good friend, who was married with children, said “going after a mother’s child is the WORST thing you can do to a mother.” Our “sociopath” claimed, “He was cleaning his fingernails, with his knife, above the baby crib, and the knife slipped.” Neither the Judge, Prosecuting Attorney, or the Jury believed his story. He was found guilty of a “felony”, received jail time, and could NOT sit for the CPA Exam.

    Not only did Nick pull his “crap” with Planet 7 Casino, but he also did the exact same thing with Ruby Slots Casino, who owed me $400. Nick claimed, again, that I “mixed funds” at Ruby Slots Casino and I was entitled to nothing. Ruby Slots Casino had already paid me $800 on a previous Withdrawal. Mr. Nick convinced Ruby Slots Casino that I had cheated them on the $800 as well. Nick is such an “asshole”! Of course, I was NEVER given any information to refute the false accusations. What is more alarming … Casino Guru, for both casinos, stated I, the Player, had “NO Basis for a Case”. And yes, Players are making decisions based on Casino Guru’s ranking on internet casinos.

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