A player filed a complaint about Pokiez.com
Complaint:
Pokiez casino successfully allowed me to withdraw $2000 and then after all the documents were uploaded, said there support team made a mistake. There were two emails sent for a successful withdrawal of $1300 and $700. all documents were validated and approved. also there was $468.00 credit left on my casino account.
I have made several attempts contact them about this matter and the are now refusing to respond to my emails. I have tried to contact them on [email protected] they said that the their team made a mistake and l was not meant to be able to place a bet over $8 and l was betting $10 but l was not meant to be able to then how was l? they took all funds away and gave me $20 in the casino account. Please is there anything l can do about this? Sincerely Jacqui
We looked at Pokiez.com terms and conditions and couldn’t find any rule for the $8 max bet.
We contacted Pokiez Casino and as of this post the casino has not responded to this complaint.
We advise our website visitors to avoid Pokiez.com at this time. If you deposit money and win, we have no way of helping you recover your money if they choose to not pay.
How would I recover my gaming account? when I log-in my account says “this account has been closed”
Please advice.
Thank you.
They scammed me of 4k winnings exactly same excuse apparently because my stake was over 8 bucks.
Exactly the same happened to my mate and I. They said we claimed a 10 bonus and we didnt follow the bonus rules to forfeit the 1900 won after already approved the withdraw. So we were left with nothing. Close this place down
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Scammed me of 5k AU. Said my bets were too big and refused to cashout. Avoid at all costs, if you win they won’t cash out.
Scammed me of $55,000 as I used my partners card for a singular deposit with his permission. They asked for his documents be signed by a justice of the peace and we even threw in a notarise statutory declaration form confirming he gave his permission and then after almost 2 months screwing around to get documents notarised and sending them into the casino they refused the withdrawal and took back all the funds. They say it’s stated in their terms and conditions that you can’t use another’s card on your account but in fact, this is not in their terms and conditions. Absolutely criminal.