This complaint came to us from a player a Punt Casino…
On 8/09/2019 I was busy playing with my coupon and won the jackpot of R8300 and something. I had money on and cash out R9000. This morning when I check it shows only R600 and your consultant inform me that they rectified it because I won it during my coupon. But normally it the wager bonus amount are not played through it shows there nothing to pay out I cash out my jackpot money because and it cash out.
Now PUNT casino says it can’t be pay out because it was part of the coupon.
I have proof that I cashed out and it shows that I did. Nkosi phoned me and informed me that after discussions with finance department they decided that they will pay out only R3000.
I said firmly to Nkosi they can pay it out but that I will still lay an complain. After this incident they delay deliberately on my other winnings and have every day excuses since the 13th why they don’t pay out my new withdrawal of the 13th I have all the screenshots of all the withdrawals and under reviews
We contacted the casino and after a week or so they responded with this…
Peter here Affiliate Manager from Yebo Stars Affiliates. Thanks for your below heads up on this player complaint at our Punt Casino.
I wanted to let you know that this complaint has been resolved by our teams so it would be great if you could sort out the player complaint on your site., thanks.
The player denied it was settled…
No it was not resolved they pay me only R3000 of the R9000. As I explained Punt Casino Mr Nkosi phoned me and said that their Finance was only willing to pay out R3000 I made it clear to him that they can pay it out but I will lay a complain and I did my jackpot money was not fully paid out. I cashed out R9000 but the next morning they change it to R600 and after Nkosi phoned me they change it to R3000 and that was paid out they still own me R6000. I know I played 50 free spin coupon but I did not win my jackpot on that game I had more than n R1000 on and which games and played on Twister game and then the huge Jackpot of this games I won of 8300 and something
So no it’s not resolved. As u can see there is the probe that after the jackpot it had stand on R1000 it was over R8300.
After sending this to the casino, they responded with…
I have this following information from our CS teams:
“This player won R9K from the Daily free spins which has a maximum cash out of R500, this is why we approved R600 (R500 winnings+R100 fees).”
“Once the CS team informed the player about Max Cash terms and eligibility she was very unhappy however due to this expression of dissatisfaction as an exception our team Manager approved R3000. There was also confusion on her side because she was thinking that our system will not allow her to continue to Withdraw anything over R500 however the 3K was approved”.
And the player responded with this…
Sorry but this is a total lie!
There was also confusion on her side because she was thinking that our system will not allow her to continue to Withdraw anything over R500 however the 3K was approved”.
I did not won the R9000 on the free spins I won the Jackpot on the Twister game of R8300 and something!
I cashed out and finance reversed it the following day.
I’m not happy with their reply because they still own me the R6000 of the Jackpot.
Unfortunately this complaint is now unresolved for the player and there is nothing more we can do.