Pure Casino Payout Complaint

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pure casino scam

We received the below complaint from a player at PureCasino.com. The player is claiming that Pure Casino only paid him a portion of what they owe…

Complaint:
Hi team I made a withdrawal of 95300 and on the 26th of of July. The next day I received the withdrawal of 86300 and there is a missing payment of 9000 INR. I have been contact in this casino for a multiple Times and they are giving false promises that it has been processed and it will be processed soon. It’s been almost a month now and I have still not received the funds. When I contact them they are still telling me that it then process can you please help me on this.

We contacted the casino and we received this reply…

Pure Casino Reply:
Hello there,

Thank You for your message.

We are aware of the issue and have already asked the player for more details to investigate further. Once, we have more info and details from the player, we shall pass it on to the relevant department to look into.

I hope this clarifies.

Best Regards,
Pure Casino Support

We contacted the player and we were told that they haven’t  received anything from the casino asking for more details.

Again we contacted the casino and they responded with this…

Pure Casino Reply:
Hi there,

Thank You for your message.

Please ask the player to check all previous emails for the last week and you see our replies in there. Also, just FYI, the latest one was from yesterday. I hope this helps!

Best Regards,
Pure Casino Support

As of this posting the player has not been paid from the casino.

Best to stay away from PureCasino.com at this time

 

Rick Norris is the originating founder of Casino Scam Report (https://www.casinoscamreport.com) which has now been rebranded to Casino Players Report. For over 15 years he has helped players avoid online casino scams. In the process, he has helped recover hundreds of thousands of dollars for players.

8 COMMENTS

  1. I made withdraw 12000 at 31 October but I didn’t received my money when I talk to customer support they told me we are working your issue but it has been 17 days they told same thing everyday.when I ask about payment status they didn’t give me even transaction I’d they made false promise everyday

    Is there anyone who help what I do please reply

    Thanks

  2. I had made a deposit of inr 33000 in three transaction one of 10,000 , 20000 and 3000but somehow it didn’t added in my gaming account but got deducted from my bank account after getting in touch with pure casino they said the transaction got canceled and the money will be in my account in 14days and now its been a month i haven’t received my money and i have provided them all the proofs of money getting deducted and never received back but they are always saying that they are looking into it not giving me a proper solution even after contacting there managers I didn’t receive my refund.

  3. I have made a deposit of 500000 INR on jan 18 in pure casino/ pure win. They are saying they refunded but bank is saying not received.
    I want a proof of refund which bank is demanding but pure casino not supporting to provide. Please help me in this regard.

  4. I have been a regular user of pure casino and from the past 10 days all my withdrawals are not getting paid . I have tried contacting the customer care and everytime they say they have been looking into the issue .
    Five withdrawals were made on 26th Feb 2021 and out of which 250k is still not recieved.
    Two withdrawals were made on 27th Feb 2021 summing to 300k and that is also not received.
    Two more withdrawals were made on 1st March 2021 summing to 110k which is still not recieved .
    The total winnings I should recieve is 660k INR .
    The customer support isn’t telling me what is the reason for the delay . Please help me , I have all the documents to show I have won 660k and also my kyc is done successfully and I have followed according to their terms

  5. Worst casino… They cheating… Please stay away…
    My withdrawal amt 4000rs… Still they credit from 10days… And i deposited 10000 amt also not added in purewin casino and not refunded… Pakka cheating and fraud… Dont join here

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