Royal Planet Casino Complaint – Warning

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Royal Planet Casino Complaint

This is a complaint we received about royalplanetcasino.com…

Complaint:

I would like to lodge a complaint against royal planet casino regarding money I won..
After sending off all my documents.. Then also was asked debit card authorisation form to be completed and signed and confirmed it had been received.. Then been told repeatedly it’s being processed. When this isn’t true..nearly 9 days and This withdrawal is still showing as pending.. And now no one is replying to my emails.. Live chat isn’t working. Neither is their contact number!
I am feeling very deflated and losing hope.. I have made several deposits to this site so was such a joy to actually win something

I don’t know what else I can do?

We contact Royal Planet Casino and this was their reply…

Hi,
We are already in touch of player and already informed her that her documents are under verification process so once verification process will be done, we will process her cashout.
And as its her first withdraw so that’s why its take some time and it will be done in next week.
Regards,
Support Team,
Royal Planet Casino

We then passed their reply on to the player and apparently they still have not paid out the winnings owed.

Hi again..

Still no updates and money is still pending.

We tried to contact the casino again but they no longer respond to us and the player has still not been paid.

If you choose to play at Royal Planet Casino, chances are your payment will be severally delayed or you might not get paid at all. Best to play at one of our Approved Casinos instead.

Rick Norris is the originating founder Casino Players Report. For over 20 years he has helped players avoid online casino scams. In the process, he has helped recover hundreds of thousands of dollars in player winnings.

3 COMMENTS

  1. I’ve had a pending withdrawal from them for over 8 weeks. Small win, just over 500. Each time I contact support I have the same response. Due to covid we are short staffed and cashouts are behind payment should be recieved the following week. They sure don’t have a problem processing deposits. Sites a scam players be warned. They don’t pay.

  2. I too having the sam problem with royal planet..the same problem I won just a little over 250 bucks and they still aren’t paying I’ve contacted several times they won’t reply to my chats I feel I’m not going to get paid at all now after reading other reviews. I paid in crypto currancy in the form of bitcoin… Now i see why my bank denied deposit the first time!!

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