Scratchmania Payout Complaint – Resolved

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Scratchmania Payout Complaint - Resolved

resolved Scratchmania Payout Complaint– Resolved

We received a payout complaint for $75 from a player at Scratchmania. We contacted the casino and they were very prompt in their reply. This is the complaint email…

Message:

I have been waiting more than 2 months for my 75.00 withdrawal.  I have been dealing with the accounting department and there is always “a problem with the bank”.  After the first month they decided (after I did all the investigation on my end) they would send a wire.  I have been waiting since the beginning of June for the wire and today I’m told wait longer – the banks don’t accept outside winnings.  This absolutely frustrating and bogus.

The casino tried to sent the player her money both on her VISA card and wire transfer. Both did not work. They decided to try the bank wire again and it went through with no issues…

FYI the wire went through WITHOUT A PROBLEM.  Thank you for assisting with this and there were NO FEES attached to the 75.00.

Cheryl

Resolved

 

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