We received a complaint the other day from a player at WinaDay Casino about a max deposit limit when using cyrptocurrency as her choice for funding. As usual WinaDay Casino stepped up and made things right with the player.
Below is the players complaint:
Winaday Casino allowed me to deposit over the standard deposit limits and also refused to allow me to set decreased (less than the standard) limits even though it is specifically stated that I should have been able to do so. Their reason was that it was because I was using crypto currency to deposit.
They promote cryptocurrency for deposits and it isy only deposit method. In the responsible gaming section of their site, where it specifically states that limits can be set, it doesn’t say anything about not being able to set them with crypto.
In addition, their sister site “Crypto Slots” also has the same statement about limits and the ONLY deposit method is crypto, so I’m confused as to why I was told that I couldn’t set a limit with crypto.
I expect to be refunded all deposits over the standard weekly limit of $750.
And this is WinaDay Casino’s response to us about the complaint:
Sorry to hear about the complaint being raised against one of our brands. In short, this was already fully resolved, in somewhat greater detail —
The player is correct about the fact that we were featuring an incorrect piece of information on Winaday’s and CryptoSlots’ sites stating that the players can set weekly deposit limits (e.g. on https://www.winadaycasino.eu/en/responsible-gaming).
This was actually right before we added cryptos as a way of depositing, where obviously the casino has no control over the amount the player sends its way because it’s the player who initiates the transaction using the cryptocurrency. Nonetheless, the text got recently updated to reflect this more clearly across all our brands, e.g.:
To assist our players in gambling responsibly players can set their own credit card deposit limits, which can be adjusted to their needs. To make any adjustments to your credit card deposit limit please contact our 24/7 Customer Support at firstname.lastname@example.org. Please note that players who deposit in cryptocurrencies take on the responsibility of adhering to their own deposit limits. Due to the nature of cryptocurrency payments, it is not possible for Win A Day Casino to impose limits on such deposits.
Plus we also refunded the player to the amount of $1,436, reflecting deposits made over the default weekly limit $750 yesterday, as of Oct 8, 2018. Hope this would do. Anything else, just let me know.