WooCasino Complaint – Avoid this Casino

1
32
woocasino warning
We’ve had quite a few complaints about woocasino.com in the past and now the complaints are starting to come in again.

We’ve tried to contact woo casino on several occasions about these complaints but they have never responded.

We recommend at this time to avoid playing at this casino. If you deposit and play at woo and then have an issue getting paid, we cannot help resolve your complaint.

Again, woocasino does NOT respond to player complaints. Avoid this casino!

Player complaints:

When I made my first deposit.. a tab popped up and unless I filled it in I couldn’t deposit, dob and home address was what I needed to fill in this happened 2 times .. what that did it create another account with out my knowledge but I didn’t have to renter my bank details.. I told the support staff the had a look.. and my account was a duplicate.., due to a deposit technical problem they blocked me after I reported it !! Anyway I spoke to Victoria she unblocked my account this account was not made by me it was made by them when I did deposits.. she unblocked my account and added a bonus !! I was then moved to vip and I had asked the manager Tammy to fix my account she told me there is two accounts in my name .. I told her what happened when I made my first two deposits and it was a technical error on there end and I thought it was resolved as I was allowed to play in the casino..Tammy told me if I have any more trouble to contact her as she would help me with deposits or withdrawals in future they were happy to take my money on Aug 10th I won $57,000 AUd and I wanted to collect it Tammy did not help me receive my money .. she told me security found out I had another account.. I told tammmy yes I explained this that security knew there was a error when I made my deposits in the beginning.. and you also knew that also that I did not make a duplicate account.. I’ve now been kicked out again and they will not pay me my winnings or allow me to play .. but they was happy to unblock me when I contacted them and they didn’t have to pay me money they were still taking my deposit.. pls help woo casino has not been fair as they allowed me to return and play in the casino after blocking me when i made first deposit.. the manager also was aware of this error and said she would help me receive my winnings in future but hasn’t and denies knowing anything!! Everything is in my email also they now have 4 different names on my bank statements as it was all the same name before now it’s changed to names I’ve never seen before .. I don’t know how they were able to manage to change my bank details of there names .. but they did

Another complaint:

I sent an email to woocasino June – advising them to close account 

July $6,966.62 unauthorised transactions deducted from account  

I traced the transactions back to woo casino 

I contacted WOO casino advising them of the transactions 

Requested a refund 

They then immediately closed the account and denied the refund request 

Claiming they had no knowledge of the request to close the account. 

I submitted evidence of the email I sent requesting the account to be closed 

They did not provide any further assistance 

1 COMMENT

  1. i HAVE WON $8000 PLUS ON MY POKIE GAMES ON WOOCASINO’S WEBSITE.
    IT STATES CLEARLY THAT PAYMENTS WILL BE MADE WITHIN 2 HOURS WHILST ON THE REQUEST FOR PAYMENT REQUEST SITE WHERE I HAVE SENT MY BANK ACCOUNT DETAILS AND ALL INFORMATION WANTED STATES THAT THEY WILL PAY WITHIN TWO TO THREE DAYS BACK INTO MY ACCOUNT DETAILS PROVIDED
    WHY THEY CANNOT REPAY INTO MY CREDIT CARD ACCOUNT FROM WHICH I PAY DEPOSITS INTO THEIR ACCOUNT I CANNOT UNDERSTAND.
    AFTER MY REQUEST FOR THE AMOUNT OF $8000 THEY THEN ASKED ME FOR A LIST OF PERSONAL ITEMS LIKE DRIVER’S LICENCE, PASSPORT AND OTHER ADDRESS AND COMPANY BILLS.
    COULD THEY WANT TO USE THE INFORMATION I HAVE SENT TO THEM FOR ILLEGAL ACCESS TO MY BANK ACCOUNT AND/OR CREDIT CARD
    AFTER OVER 12 DAYS THEY HAVE REFUSED TO PAY ME AS I HAVE ASKED ON SEVERAL OCCASIONS TO GET SMALLER PAYMENTS.
    WHY ARE THEY LEGALLY IN A POSITION TO DENY PAYING ME MY WIN.
    IHAVE TAKEN PICTURES ON MY MOBILE OF THE GAME SITE AND OTHER SITES SHOWING THAT MY BALANCE IS OVER $800.

LEAVE A REPLY

Please enter your comment!
Please enter your name here