Bitcoinpenguin.com Casino Scam

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BitcoinPenguin Casino Scam

Bitcoinpenguin Casino is now blacklisted. Customer support is telling players that there are no restrictions for United States residents and that they are allowed to play. Problem is, when the player wins, the casino then tells them they are playing from a restricted country.

Complaint:

I was told by customer support before I ever made my first deposit that I was allowed to deposit and there was perfectly fine and it USA players were welcomed and many deposit Slater I found out that USA players are not accepted and now they basically says that they’re do not do refunds and it I’m the one that’s at fault for making the deposits when I have screenshots public conversation I had with their customer representative and it’s basically scamming and cheating people it’s not right.

Chat transcript
LiveChat Date: Mon, Sep 23, 2019, 3:58 PM

How may I help you? *****03:53:47 pm

Hi do you accept usa players Eva 03:54:59 pm

Yes, you are welcome here ***** 03:55:23 pm

Thank you that’s all I need help with

Eva 03:55:38 pm Glad to help you Duration: 5m 21s Chat started on: https://www.bitcoinpenguin.com/ E-mail from LiveChat

We tried several times to contact Bitcoinpenguin about this issue and all correspondence was ignored by the casino.

We then contacted the casino’s support using Live Chat and we received the same reply about USA players being accepted at the casino.

CPR’s Live Chat:

Dear Friend,

All players are welcome here, but the player is responsible to check with their own jurisdiction’s laws to make sure it is legal to play at our bitcoin casino, and they are also liable to pay any tax or other fee required by law in their jurisdiction, in case they win and withdraw money from the casino.
https://www.bitcoinpenguin.com/terms-and-conditions

Best Regards,
Bitcoin Penguin Casino Support Team.

We also checked the casinos terms and there is no mention of any country restrictions by the casino.

BitcoinPenguin Casino has now been Blacklisted for using fraudulent activity against their players to refuse payouts.

Rick Norris is the originating founder of Casino Scam Report (https://www.casinoscamreport.com) which has now been rebranded to Casino Players Report. For over 18 years he has helped players avoid online casino scams. In the process, he has helped recover hundreds of thousands of dollars for players.

3 COMMENTS

  1. hi. I live in usa and have made several deposits and withdrawals as well I live in ca, maybe u should try incognito when playing lol

    • actually they are a scam they refused to pay me out 2 bitcoin after winning on fafa twins they refunded my deposit and made up a lie about duel ip address. they deserve to be locked up.and throw away the key

  2. bitcoinpenguin.com do not pay out winnings, accused of creating duplicate accounts. I have not done anything like this, I only have one account in this casino. The casino does not have a license, so they can do anything with impunity. I am ready to provide any evidence of my innocence.
    They sent a no deposit bonus 55 free spins by email, I won it back successfully.Before starting to clear the bonus, I read reviews about this casino on another forum and people write that they may not pay. I asked in a live chat if they were really scammers, to which I was told that they do not pay winnings for multi-accounts, but I do not have them and I can play safely. After that I started playing and won back the bonus successfully. Then I decided to withdraw the winnings. I went to the chat again and specified how much i can withdraw. Agent was told that 0.01 btc, although the rules for the bonus say 0.03 btc and other players withdrew exactly 0.03 btc. after that my account was blocked for using duplicate accounts.
    At first, they refused to disclose the reason for the blocking, but then admitted that they blocked it for using an extension in the browser called veevpn. I am an absolutely honest player, I have only one account in this casino

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