Bitcoinpenguin.com Casino Scam

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BitcoinPenguin Casino Scam

Bitcoinpenguin Casino is now blacklisted. Customer support is telling players that there are no restrictions for United States residents and that they are allowed to play. Problem is, when the player wins, the casino then tells them they are playing from a restricted country.

Complaint:

I was told by customer support before I ever made my first deposit that I was allowed to deposit and there was perfectly fine and it USA players were welcomed and many deposit Slater I found out that USA players are not accepted and now they basically says that they’re do not do refunds and it I’m the one that’s at fault for making the deposits when I have screenshots public conversation I had with their customer representative and it’s basically scamming and cheating people it’s not right.

Chat transcript
LiveChat Date: Mon, Sep 23, 2019, 3:58 PM

How may I help you? *****03:53:47 pm

Hi do you accept usa players Eva 03:54:59 pm

Yes, you are welcome here ***** 03:55:23 pm

Thank you that’s all I need help with

Eva 03:55:38 pm Glad to help you Duration: 5m 21s Chat started on: https://www.bitcoinpenguin.com/ E-mail from LiveChat

We tried several times to contact Bitcoinpenguin about this issue and all correspondence was ignored by the casino.

We then contacted the casino’s support using Live Chat and we received the same reply about USA players being accepted at the casino.

CPR’s Live Chat:

Dear Friend,

All players are welcome here, but the player is responsible to check with their own jurisdiction’s laws to make sure it is legal to play at our bitcoin casino, and they are also liable to pay any tax or other fee required by law in their jurisdiction, in case they win and withdraw money from the casino.
https://www.bitcoinpenguin.com/terms-and-conditions

Best Regards,
Bitcoin Penguin Casino Support Team.

We also checked the casinos terms and there is no mention of any country restrictions by the casino.

BitcoinPenguin Casino has now been Blacklisted for using fraudulent activity against their players to refuse payouts.

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