Crazy Luck Casino, Blacklisted for Failure to Pay Players

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Crazy Luck Casino - Blacklisted

Crazy Luck Casino has now been awarded an official spot on our Online Casino Blacklist…Charged and Found Guilty for Not Paying Out Winnings to Players!

It must be the season of “not paying winnings” as the flux of email complaints regarding online casino’s withholding payouts grows in significant numbers. On the 17th December 2014, we received a complaint from a bewildered player regarding a pending withdrawal from crazy luck casino (crazyluckcasino.com). As details are revealed below and in the email from the player, you will understand why the final verdict rendered a worthy spot on our blacklist for Crazy Luck Casino.

Side note: Since the complaint involves an additional casino dispute that is a completely separate issue, we have chosen to block that name from this post and focus on just Crazy Luck Casino.

“I am having trouble with two casinos, XXXX Casino and Crazy Luck Casino. I have pending withdrawals with both and neither one has paid me. With Crazy Luck I requested a $315.00 withdrawal on November 20, 2014. They keep promising payment for “tomorrow” but tomorrow never comes. They do not answer any of emails and keep telling me “tomorrow” on LIVE CHAT. I am at wits end with these guys. With XXXX Casino the story is much the same. I asked for a withdrawal of $425.00 on November 25, 2014. They also ignore my daily emails regarding this matter, have shut down their “LIVE DESK” operation and disconnected their incoming US phone line. As of today, December 17, 2014 I have not gotten any of the $740.00 that these two casinos owe me. Please help me obtain my winnings if you can. THANK YOU!!!!!!”

On the same day as we received the complaint, (Dec. 17 2014) we emailed Crazy Luck Casino and initiated communication to help resolve the pending withdrawal on behalf of the player. As stated in the complaint email the payout request by the player was initiated on November 20th 2014, over a month since the player sent the request to Crazy Luck Casino.

To the casinos credit, they responded to our email the very next day (Dec 18th 2014). To the casinos discredit, they basically lied to us. Crazy Luck told us in the email that the player would be paid within 2 days. It’s now been nearly a week since that promise and still no payment from the casino.

Below is the email we received from Crazy Luck Casino assuring us the player receive a payout.

“Hi Rick,

Thank you for informing us. And we are working on this matter and we will pay him within couple of days.

Regards,

Support Team,

Crazy Luck Casino.”

As you can see from the email, Crazy Luck Casino’s support are few on words. In the interim of waiting to hear back from Crazy Luck Casino, we researched their Terms and Conditions. We could not find an outline on a payout time frame for withdrawals, so we decided to speak with a LIVE CHAT support agent.

A copy of that transcript is below:

Please wait for a site operator to respond.

You are now chatting with ‘shane’

you: Hi, How long does it take for the casino to payout after a player requests a withdrawal? I’m not a player but I was just curious in case I sign up.

you: Hello? Anyone there?

shane: it will take 7 to 8 days..

shane: for first withdraw

you: Oh okay so if I win and request a payout I should have the money in 7 to 8 days?

shane: But from the second withdraw if you want your money (withdraw) on your card then it will take 48 hours.. or if you want in your bank account then it will take…10 days

shane: yes

you: Okay great. Thanks for your help 🙂

shane: You are welcome

The casino support assured me that on the first withdrawal it would only take 7 to 8 days. That’s a lot less than the 38 days this player has been patiently waiting. Since then we have revisited Crazy Luck Casino and found the following terms and conditions:

Withdrawal Condition: Players need to send the security documents within 10 working days after putting a withdrawal request. In case of failure , the casino has full rights to reverse the withdrawal to the player account with us. Player could then again request for the withdrawal and send the documents for approval. For withdrawal we need the following documents for verification : One government approved ID card, utility bill (not more than 2 months older), scan copy of your credit card (front and back both which you are using for deposit with us) and Authorization form . For any kind of assistance just contact us on live help or call on the toll free number provided on website.

As stated previously in other casino complaints we do our best to resolve issues so that we do not have to resort to producing these scam reports as it isn’t something we take lightly. We also are very selective in the online casino’s we add to our casino blacklist. But we feel Crazy Luck Casino is not an exception to the selection process since they have blatantly lied, cheated and stole from the player. This is not their first unresponsive offense to a player complaint, a quick search will reveal their wrong doings dating back from 2012 on various reputable player advocates.

We understand that unfortunately players fall through the cracks from time to time. However, once the casino’s are notified of these complaints, for the most part they will resolve these matters quickly. The fact that on this particular issue, Crazy Luck Casino was notified and promised to pay within two days. The clear deciding factor for blacklisting Crazy Luck Casino is for the simple reason that 38 days after the initial request for a payout of $315, the player has been given the run around without seeing a dime.

We strongly urge all players to avoid this online casino. Crazy Luck Casino has been notified of this scam report and still has the opportunity to right their wrong with the player. If this happens we will update this report as “Resolved” and remove Crazy Luck Casino from our Blacklist.

Rick Norris
CS Report

Rick Norris is the originating founder Casino Players Report. For over 20 years he has helped players avoid online casino scams. In the process, he has helped recover hundreds of thousands of dollars in player winnings.

8 COMMENTS

  1. I too have 3 withdraws pending at crazy luck and one at winbig21 I had 2 for 1500+ but 15 days later winbig21 paid but not crazy luck was told yesterday it be paid in full today!! Now Mac States they have a server issue can’t take $$ in or out so my mom logged in asked could she deposit he said yes outright lies!!!

  2. Update now 16 days my grandmother passed Dec 1st still can’t get paid 2 weeks they claim processing error and BTC address issue so days ago I gave them a alternative and still nothing *** anyone please help I need this $$ got hundreds of screenshots

  3. yep I’ve been waiting a month and a half for my $600.00. I keep getting lied too over and over, is there any way to take legal action against these piece of shits?

  4. “Need something? Our Customer Service Representatives will be happy to help you.”
    mejohnjohn:
    any updates on payouts
    Agent Adam has joined the chat.
    Adam:
    Hello, I’m Adam from Crazy Luck Casino.
    Adam:
    How are you?
    mejohnjohn:
    be better when i get paid
    mejohnjohn:
    this has been going on for 2 months
    mejohnjohn:
    u there
    Adam:
    Yes
    mejohnjohn:
    ok
    mejohnjohn:
    so whats going on with the payouts
    Adam:
    We are very sorry for the delay do not worry, we have shared your urgency, you will get your withdrawal as soon as possible, do not worry our finance department will give you the status through email regarding your withdrawal
    mejohnjohn:
    any idea when
    youve shared my urgency for the passed two months aint helped at all

    Same story ive been getting for 2 months now!!!

  5. Unfortunately, I didn’t see your blacklist before I spent money with Crazyluck Casino. I requested a payout 2 weeks ago.
    They don’t respond to my emails and just keep telling me to be patient on the live chat!!

  6. I have been owed 3 payouts total of $1,795.00, earliest payout pending since May 2022.

    Its been 4 1/2 months and counting. Ive been asked to give an “updated btc address” atleast 15-20 times.

    I have gotten every excuse under the sun.

    Worst part after being in que for 2 months waiting they tell me one day “Thanks for waiting , give us an updated BTC, its getting processed”…. so i do that… and also make a new deposit, lose it… few days goes by, I never get any payout. I ask and suddenly im back to the que. And they will let me know.

    I was told atleast 7-8 diff times, it would be paid within a few days, and was being processed. Only to have the week past, and check in, and be right back to square 1.

    I even had Chat agent Dean tell me and i quote, “Winning players are NOT entitled to be paid.” -that was interesting. Still have the screen shots of the convo. I told him that seems to be the problem,they dont believe the owe or need to pay anyone.

    Worst part I just wanna play. But also wanna know if im able win at all, I will be paid. I dont want to spend more hours of my life playing on there if they never make good. FWI Before this, I got paid everytime within 20 days.

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