UPDATE #2: ibetcasino.com has not paid the player anything for 3 weeks now and all correspondence has ceased. Do no deposit and play at any of the betgoto casinos if you value your money.
UPDATE: Immediately after this post was made the betgoto cashier emailed this player with a control# for, get this… $400!!! And now after months of trying to get paid betgoto is telling this player that they will be paid out money (we don’t know how much) every Thursday or Friday until it is paid in full. NOWHERE as of this posting does it say anything in the casinos T&C’s about a max weekly payout. The terms DO say that payouts are processed Monday thru Friday which also is false (in this case at least). So now we can add to the reason of this Blacklisting… false terms and conditions.
ORIGINAL POST STARTS HERE: A player at ibetcasino.com contacted us weeks ago about not getting a payout from ibetcasino.com and the promises that ibetcasino’s customer service reps have been making for months about paying out this players winnings. We tried contacting ibetcasino’s support but did not receive a response although the casino support did cc us a couple of emails that were sent in reply to the players payout requests. THESE EMAILS SHOW PROOF THAT THE CASINO ACKNOWLEDGES THEY OWE THIS PLAYER MONEY. Many emails were sent to this player with excuse after excuse and promise after promise. Now after months of being lied too, the player has had enough and frankly so have we. Ibetcasino and ALL of goto entertainment casinos have now been blacklisted and a scam alert is being sent out to players and affiliates of goto to warn them about this companies stall tactics when it comes to payouts.
Here is a summary of what a nightmare this player has been through:
I have 3 payouts from Feb totaling $5400 which I have not received a dime from.
Call them to start an account or look on the website, and they promise you quick payouts and great customer service. DON’T BELIEVE IT
I have been waiting for payouts almost 3 months, I have spoken to 6 different people about my lack of payouts
I have been promised a money control # for 4 weeks now, and still not received one.
This is on top of being told by managers Pablo and Barry back in Feb and Mar telling me they would get me settled up right away.
I have sent over 300 emails requesting payouts, I have made over a 100 calls….and still nothing
My withdrawal history is below
Payout 1 – $1000
Requested a payout of $1700 on Feb 7th. It was removed on Feb 14th at 4:29 EST.
Later that afternoon, I had them put back $700 into my playing account which lessened my payout to $1000.
I am still waiting for that payout of $1000
Payout 2 – $1900
I Requested $1900 on Feb 14th around 10pm. It was removed from my account Feb 20th.
I am still waiting for the payout of $1900. Just to re-iterate, this needs to be put back in my account.
Payout 3 – $2400
Originally I requested a Withdraw request of $2000 on Sunday Feb 28th. On Sun March 14th I requested a $500 payout.
On Monday March 15th these requests were lumped together into a $2500 payout but not removed from my playing account, they only updated the pending withdrawal.
Finally on Friday March 26th, $2500 was removed from my playing account.
Here we are, April 30th, and I have received nothing but empty promises. Do not play any of these books if you expect to cash in on your winnings.
Below is a list of goto entertainment casinos to be avoided. They all have the same backend and all accounts are linked…