Withdrawn: Nedplay: slow pay and AWOL Customer Service

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Withdrawn: Nedplay: slow pay and AWOL Customer Service

Nedplay Acquired by 32Red Online Casino

Summary: The award-winning 32Red Online Casino expands through the acquisition of Nedplay, absorbing the player base and processing outstanding player payments.

32Red, powered by Microgaming, is today pleased to announce that Nedplay casino will become part of the award-winning gaming operator’s group of casinos. The acquisition of the Nedplay casino, including the player database, Internet domains and Intellectual Property by 32Red, means that players at the Nedplay casino now enjoy the same high level of service and support and exciting promotions, as players at the Company’s other two casinos, 32Red and Dash.

CEO of 32Red, Ed Ware, commented:

“We are pleased to have the Nedplay Casino ( http://www.nedplay.eu ) join our group and look forward to delivering the same high standards we apply across our existing operations to the Nedplay Casino”.

The acquisition comes after the flagship casino,32Red, following six years of successive Best Casino ( http://www.32red.com/about_us/best-casino.html ) awards, is named Casino of the Decade by industry watchdog and player advocacy site, Casinomeister. Ware added:

“Nedplay players join 32Red at a time when our efforts over the past 7 years have accumulated in us receiving the first ever Casino of the Decade accolade. They can now look forward to the same award-winning service and online casino (http://www.32red.com ) experience that 32Red regulars have enjoyed since the casino’s launch in 2002.”

The Nedplay brand continues for the time being with 32Red due to assess future plans over the coming weeks. Players with approved pending withdrawals that are outstanding should expect payment from 32Red shortly. Likewise any outstanding Affiliate Partner payments will be settled in the short-term.

32Red Plc – listed on the AIM of the London Stock Exchange (Ticker: TTR) – recently announced a positive end to trading in H2 2009, with gaming revenue up 19% on the first half of the same year and a 23% increase in player recruitment numbers from 2008. The addition of Nedplay will strengthen the company’s presence in the gaming sector for 2010 and is further positive news following the upbeat trading update.

About 32Red:

32Red is the six times winner of the Casinomeister – player watchdog and advocacy site – Best Casino award and holder of the Casino of the Decade title. 32Red is renowned for providing industry-leading levels of support to players and for its 350 casino games, including over 250 online slots, online roulette and more. Over 80% of 32Red’s players are from the UK and 32Red is licensed and regulated by the Government of Gibraltar. The Company operates 32Red Casino, 32Red Poker, 32Red Mobile, 32Red Affiliates, 32Red Bet and DashCasino.com. 32Red Casino is committed to responsible gambling and ensures the company adheres fully to UK law. 32Red Plc listed on the London Stock Exchange in September 2005.

Lizzi Malley
Lansons Communications
Direct +44 (0)207 566 9717
Email LizziM@Lansons.com
Web www.lansons.com

24a St John Street, London, EC1M 4AY

This just in from Casinomeister:

As many readers know there have been a number of unresolved issues regarding Nedplay at Casinomeister. There are currently at least three unaddressed PABs plus a number of issues on the forums that have received little or no attention from Nedplay in the last month or so.

When these combined issues had come to a crisis point about a month ago we were told that the Nedplay manager was on sick leave for another week or so and that all things would be addressed shortly. A few things moved forward incrementally but most of it remained unresolved and unaddressed.

I’m afraid the grace period asked for and granted on the PABs has come and gone and those issues are now being ignored by Nedplay management and Customer Service. Our attempts to get their attention are, once again, going unanswered. So, with all due respect and best wishes to the ailing party I’m afraid I have no choice but to issue the following:

Warning: Nedplay is slo-paying players with approved withdrawals and largely ignoring both player and third-party attempts to get their attention on the issues. Until there is evidence that these problems have been resolved players are advised to proceed with extreme caution with this casino.

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