Real Vegas Online Accused of Unsolicited “Free Play” Bonus Offer

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Real Vegas Online Casino - Still Scamming Players

It’s very unfortunate the amount of emails we receive on a daily basis asking for help in regards to an online casino that has lured a unsuspecting person in with the idea of a “Free Play” bonus.

Before getting into details the first thing we would like for everyone and anyone reading this is to, NEVER, EVER respond to an unsolicited email!

The term “unsolicited” means that the email you received, i.e., in this case an online casino bonus email, was not asked for; it is 100% “unsolicited junk mail!

Now with that said and with a clear purpose in mind, this online casino scam warning is going to serve as a purpose to help educate and guide anyone else from ever experiencing the same situation as the player who brought this claim to our attention.

Last week Kelly H. contacted us after Real Vegas Online sent her an “unsolicited” email inviting her to take advantage of a bonus offer. Kelly admits to being curious, went ahead and signed up an account with the casino.

By registering an account she had to input her personal details and credit card information. She then made a single $25 deposit. Unfortunately, before she decided to play, her card was charged two additional unauthorized transactions for a total of $75 within minutes of registration.

Since the player only authorized the initial $25 transaction, she became very worried why her card had now been charged an additional $50. She contacted customer support immediately, first by phone where she spoke with a representative. She then asked that all unauthorized transactions be cancelled. They explained to her that they could only give her game credits and not cancel the transactions.

Bare in mind, Kelly at this point says she never played any games, she hadn’t even downloaded software or used the “InstantPlay” feature at the online casino. After persistently arguing with the casino manager, they finally stated they would indeed refund the additional $50 charge within the next 48 hours but would close her account.

She then told the representative that she would like to cancel all transactions since they were closing her account and to please issue her a full refund of $75. She stated that once her $75 was refunded, she did not care if they closed her account, in fact she asked that once the refund was issued, they do in fact remove all her information.

After continuing to get the run around, she was again promised a refund within 48hours. After the 48 hours had passed she returned to Real Vegas Online to contact support but to no avail. On live chat she was bounced around to 6 different operators, all giving her different replies. She used the contact email for support and received a “canned” response that she would get a reply shortly which never came.

She then tried using the email on the support page: [email protected]. That email immediately returned an undeliverable response. Kelly in the end is having to now contact her bank to refute the charges to her card.

Real Vegas Online has been listed on our Casino Blacklist since 2008 under the “Curgam Malta Ltd Casinos” listings of casino complaints. There are numerous reports online of complaints concerning the tactics used by Real Vegas Online and associated operators under the “Curgam Malta Ltd Group.”

Our team spent time researching and discovering countless instances of these shady practices. Our own emails to [email protected] have been returned with the following errors:

Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain realvegasonline.com by aspmx.l.google.com.

The error that the other server returned was:
550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient’s email address for typos or
550-5.1.1 unnecessary spaces.

We hope that by reporting on this issue that other players will not answer these “unsolicited” emails for “Free Play Bonus Money” especially from an operator they have never heard of or given there information to previously.

Kelly cited she trusted the casino website because it provided security questions, but if you could just remember from the start, if you never contacted a casino and you have no knowledge of ever giving them your email or contact information to please disregard these “unsolicited” offers to avoid any possible casino scams that might occur.

If anyone else has experienced a similar situation we ask that you please comment below and help other players from becoming victim to this type of unsavory tactics that Kelly unfortunately had to endure.

Rick Norris is the originating founder Casino Players Report. For over 20 years he has helped players avoid online casino scams. In the process, he has helped recover hundreds of thousands of dollars in player winnings.

2 COMMENTS

  1. We recieved this email from a (alleged) player at Real Vegas Online. We can’t confirm it is real and it may possibly be from the casino itself. The reason we feel this way is because we’ve never heard of anyone getting paid by this terrible casino.

    I want to thank you so much, they gave me the run around day after day. After your article was posted my acct was credited every penny, if it wasn’t for your help they would have never refunded me, I appreciate all your time & effort, thanks for getting my money back, Im glad there’s honest people left in this world!

    Thanks again & Happy Holidays:-),
    Kelly H.

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