Update: Virtual Casino Group is now calling themselves CoolCat-Casino.com Group
Virtual Casino Group is a well-known online casino that has been in operation for several years. Despite their reputation, there have been some complaints from customers in recent times. Some of these complaints include issues with payouts, unresponsive customer service, and technical glitches on the website.
One common complaint from customers is the delay in receiving payouts. Some customers have reported waiting for weeks or even months to receive their winnings. This delay can be frustrating for customers who have won a significant amount of money and are looking forward to receiving their payout.
Another issue that has been reported is the unresponsive customer service. Some customers have reported that they have tried to contact customer service several times with no response. This can be especially frustrating for customers who are experiencing technical issues with the website or have questions regarding their account.
Lastly, there have been reports of technical glitches on the website. Some customers have reported experiencing issues with games freezing or crashing, which can be frustrating for those who are trying to enjoy their casino experience.
When players complain about subpar casino operators taking advantage of them, it’s never easy. Since Casino Player Report began 20 years ago, we’ve helped hundreds of players resolve issues with online casinos.
At times our blacklist stagnates because of better standards, better regulation, and more awareness through the different resources available online.
With that said, there has been an online casino faction that has plagued players, taking their winnings, locking out their accounts, and general doing things that aren’t right. This group is called Virtual Casino Group.
In the past, players have been victimized by their underhanded dealings, and it’s been noted on several occasions that players don’t get their winnings, and customer service’s typical “M.O.” is to ask for documents and then get a runaround from support that leaves players bewildered and eventually give up.
‘ElmoBites’ filed a complaint this week, and her claim is not unique, but that doesn’t make it any less important. Because this casino group has abused players for years, it’s even more troublesome.
“Prism Casino is a total scam if you accept their “free” chips or “awesome” deposit bonus, but don’t expect to withdraw. They gave me a “free” chip for my birthday, I already had $800 in winnings in my account, but thought, that’s nice of them, I will accept. I’m sure it’s in the fine print…but if you don’t spend all you free chip and winnings within a certain amount of time they take all your money. They did a managers withdrawal for all my winnings, when time expired including the $800 of which I had before I even accepted the chip.
This latest one really takes the cake and I will not be playing at their site anymore just want to warn other people. I had $1000 I had won on slots, I went and played poker and won another $800, so I did $1300 withdrawal because I know they are going to take $280 bonus they gave me and I wanted $1000.
I logged in today and my account has $80 and my withdrawal was denied. They took the $1800+ in my account. They said I wasn’t allowed to play poker because of the bonus I accepted. First off I kept winning at slots so I had played through hundreds of dollars even though the bonus says “no rules or playthrough” and poker was locked for a few days. When it became unlocked I figured I had played through whatever requirements. Second if they want to play that game then they should have only taken what I won at poker minus the hundreds I spent at poker not my entire account and initial deposit.
They didn’t even give me my bonus on the $80 back. It also takes over 45 days to get your check if you can maneuver around their scams to not pay you. They’ll tell you not to tell your bank it’s from a casino, what’s that all about? BEWARE PEOPLE BEWARE”
Casinos associated with the Virtual Casino Group include:
Again, we’re trying to bring awareness to the unethical practices of the Virtual Casino Group, and we’re asking players to speak up. The more we expose this group’s actions, the more likely we are to succeed in bringing them down.