Casino Players Report - Gamcare - No players under 18 years of age

Player Dispute Resolution

Please us the complaint form below to submit your investigation claim. Submit only one claim form per complaint. Make sure you read the submission rules before filling out the form.

If the casino you’re having an issue with is on our Blacklist we cannot help you. They are on that list for a reason. And the reason is most likely that they are ripping off and scamming players.

To see our Blacklisted Online Casinos, click the button!

Please note that the Casino Complaint Form is for submitting a valid complaint on one of our Approved Casino Listings ONLY!

Player Dispute Resolution

Please use the General Contact Form for below for all other email inquiries.

To the best of our abilities, we help players resolve casino issues and disputes. This includes problems with payouts, withdrawals, deposits, bonuses, etc.

Please explain your problem in FULL DETAIL in the form below. This service is provided if you have a valid issue with one of our APPROVED online casinos. We won’t accept fake complaints. Our site is not about trashing online casinos because of false accusations, opinions, and misrepresentations.

Please be sure to read the terms and conditions of any online casino before you play with bonus money. By accepting the bonus terms and conditions, you’re bound to the casino’s terms, whether you like them or not.

Help Us, Help You

Our team may ask for additional details and/or proof about your complaint in certain circumstances. Please note that your complaint will be rejected if you do not provide the requested information and evidence that is needed to investigate it seriously and fairly.

Complaints are handled by our team of dedicated players who do not tolerate players who will not comply with additional requests.

Online Casino Complaints

If you would like to submit a casino complaint please follow the rules below:

    • We do not accept complaints about online casinos that are not on our approved list.
    • All information submitted must be complete, including the casino’s domain name ( and your username at the casino (please DO NOT give us your password).
    • Do not submit false, misleading, or incomplete information. This is very important. If we find out that you’ve purposely left out important details regarding your case, we will immediately resolve the complaint in favor of the casino. Remember, details are very important.


Proper Player Conduct

  • If you have threatened the casino support or management in any way, including lawsuits or other legal action, you are on your own. In other words, don’t bother sending us a complaint. There is nothing we can do for you.
  • Credit cards used to make deposits to a casino account must be in your name and there should only be one player account per household. Having two accounts in the same household is a violation of most online casino’s terms and conditions.
  • Players that have reversed their deposits with their credit card company (chargebacks) should not file a complaint. There is nothing we can do for you.
  • You must have followed all the wagering rules, bonus terms, and the terms and conditions of the casino. They are there for a reason. READ THEM!

Remember, Play Smart from the Start and read the terms and conditions as they DO apply!


Join our new Facebook group and share your experiences with other players!




You may find it hard to trust an online casino after you’ve been scammed. However, Casino Players Report also reports on safe and trusted casinos. This keeps the online gambling industry balanced between the negatives and the positives.

Helping players who have been cheated, misled and mistreated, we hope to change bad user experiences and create a community of people who can enjoy entertainment safely.

Please click the following link for our complete list of reputable online casinos!

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