Two Online Casino Accounts, One Household… Don’t Do It!!!

Online Casino Complaints

Today We received a complaint from a player who did not receive payment from a casino powered by Realtime Gaming (RTG). The players said when she tried to withdrawal her money they refused on the basis of their terms that states;

3.2 Single Account Access. You are permitted to open only one (1) Account. Only one account is allowed per household. Multiple accounts held by the same individual are subject to immediate closure and we reserve the right to seize any funds gained as a result of holding multiple accounts. Furthermore you shall not permit another person to access the Website or Software via your account without the express permission of the casino.

Casino Complaint:
I placed a deposit of $1,000 from my boyfriend’s credit card (who I currently stay with). I won up $6,458. Now I’m trying to withdraw the money, they refused to do so. They asked for card verification agreement; I’ve sent my Government ID, my boyfriend’s ID, my boyfriend’s Credit card (front and back) and a letter from my boyfriend saying that he authorized me to use his credit card, as requested. Also, I’ve a screenshot from the online chat customer service stating that once I send these info, I will be able to get paid out. Now, they have disabled my account saying that I can’t have an account when my boyfriend has an account already with them. They refused to send me the money! Basically, when I win, they refuse to send me money. To me, this is not a legit website and I need a resolution ASAP please. Thank you!
The player then stated in a separate email:
We do NOT live together. My address on my license is different and I have all proofs to where I live now. I’m only spending some vacation time with my bf now at his house.

Unfortunately (and as bad as we feel for this player’s loss), even playing on a separate account while visiting someone that has an account at the same casino can lead to this kind of decision with online casinos. Casinos record IP addresses. If you are found to be playing from the same IP as someone else, you will probably have your account closed and winnings confiscated when you try and cash out.

Just some friendly words of warning. Don’t do it!!!

Rick Norris
Rick Norris is the originating founder Casino Players Report. For over 20 years Rick has helped numerous players avoid online casino scams. In the process, he has helped recover hundreds of thousands of dollars in player winnings. Rick prides himself on helping players find the best and honest online casinos in the industry.


  1. Another example of a player losing out on a HUGE win because he doesn’t understand the one account per household rule…

    I saw a friend share about Majestic7 on Twitter and i decided to join and try my luck because i know much about soccer. I predicted majestic7 on week 1 and didn’t win then i try again on week 2 and didn’t win too, on week 3 i predicted it all right and won the jackpot of $10,000. The day i won the jackpot of $10,000 my girlfriend is with me and she decided to join and try her luck because it’s free so she registered with her phone and her informations. When i made a withdrawal of my winning jackpot of $10,000 i got mail from Fortunejack asking me to verify my account, then i went to embassy and renew my passport because it was expired but before going to renew my passport Fortunejack had threaten to block my account if i didn’t verify it in 14 days so i rushed to embassy and get my passport and verify my account with Fortunejack and they comfirmed it as verified account. I made a withdrawal from Fortunejack and when i work up in the morning i found out that my account has been suspended by Fortunejack claiming that i have multi account, but the account they claiming to be mine is my girlfriend Fortunejack account and they suspend her too. I live together with my girlfriend and she made her own predictions while i made mine and we are competing on who will win the next jackpot, so how is that multi account? I can’t stop her from joining Fortunejack when she wanted to register because the casino is for everyone, my account is verified with my informations and i suggest Fortunejack should verify her too so they will know we are two people but in a relationship. I have all the documents to back this up. My name is Chisom xxxxxx and my girlfriend name is xxxxxxx


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