Pure Casino Payout Complaint

pure casino scam

We received the below complaint from a player at PureCasino.com. The player is claiming that Pure Casino only paid him a portion of what they owe…

Hi team I made a withdrawal of 95300 and on the 26th of of July. The next day I received the withdrawal of 86300 and there is a missing payment of 9000 INR. I have been contact in this casino for a multiple Times and they are giving false promises that it has been processed and it will be processed soon. It’s been almost a month now and I have still not received the funds. When I contact them they are still telling me that it then process can you please help me on this.

We contacted the casino and we received this reply…

Pure Casino Reply:
Hello there,

Thank You for your message.

We are aware of the issue and have already asked the player for more details to investigate further. Once, we have more info and details from the player, we shall pass it on to the relevant department to look into.

I hope this clarifies.

Best Regards,
Pure Casino Support

We contacted the player and we were told that they haven’t  received anything from the casino asking for more details.

Again we contacted the casino and they responded with this…

Pure Casino Reply:
Hi there,

Thank You for your message.

Please ask the player to check all previous emails for the last week and you see our replies in there. Also, just FYI, the latest one was from yesterday. I hope this helps!

Best Regards,
Pure Casino Support

As of this posting the player has not been paid from the casino.

Best to stay away from PureCasino.com at this time


Rick Norris
Rick Norris is the originating founder Casino Players Report. For over 20 years Rick has helped numerous players avoid online casino scams. In the process, he has helped recover hundreds of thousands of dollars in player winnings. Rick prides himself on helping players find the best and honest online casinos in the industry.


  1. I made withdraw 12000 at 31 October but I didn’t received my money when I talk to customer support they told me we are working your issue but it has been 17 days they told same thing everyday.when I ask about payment status they didn’t give me even transaction I’d they made false promise everyday

    Is there anyone who help what I do please reply


  2. I had made a deposit of inr 33000 in three transaction one of 10,000 , 20000 and 3000but somehow it didn’t added in my gaming account but got deducted from my bank account after getting in touch with pure casino they said the transaction got canceled and the money will be in my account in 14days and now its been a month i haven’t received my money and i have provided them all the proofs of money getting deducted and never received back but they are always saying that they are looking into it not giving me a proper solution even after contacting there managers I didn’t receive my refund.

  3. I have made a deposit of 500000 INR on jan 18 in pure casino/ pure win. They are saying they refunded but bank is saying not received.
    I want a proof of refund which bank is demanding but pure casino not supporting to provide. Please help me in this regard.

  4. I have been a regular user of pure casino and from the past 10 days all my withdrawals are not getting paid . I have tried contacting the customer care and everytime they say they have been looking into the issue .
    Five withdrawals were made on 26th Feb 2021 and out of which 250k is still not recieved.
    Two withdrawals were made on 27th Feb 2021 summing to 300k and that is also not received.
    Two more withdrawals were made on 1st March 2021 summing to 110k which is still not recieved .
    The total winnings I should recieve is 660k INR .
    The customer support isn’t telling me what is the reason for the delay . Please help me , I have all the documents to show I have won 660k and also my kyc is done successfully and I have followed according to their terms

  5. Worst casino… They cheating… Please stay away…
    My withdrawal amt 4000rs… Still they credit from 10days… And i deposited 10000 amt also not added in purewin casino and not refunded… Pakka cheating and fraud… Dont join here

  6. Someone please help me.
    I have deposited 3 Different and it didnt got credited in pure win casino.
    Rs 800+Rs6000 On 07/06/2021
    Rs 3000 on 11/06/2021.
    Before they said to wait 0-14 working days.Then after 14 days i contact them they said give bank statement and it will be refunded in 2-3 working Days.But still i have not got anything.Everyday i talk them and i get reply that its under investigation and they have no update from team.Its already 1 month now .Today is 07/07/2021.
    Someone please help me.

    • This site cheat my money bro deposite balance not creadite wallate and tell us wait 7 day and .. i am next deposite and i have alredy money purewin wallet .. next dayes suspens my account bro fraud plese help i have all avidants

  7. Jackpot city88 mau cuci ini company block saya
    500 lagi kredit Dalam tidak dapat cuci mintak respon deposit no acc 1415441000097672
    BSN affandi Ahmad Minta di pertimbang kan sekian Terima kasih

  8. Same here worst casino by far I’ve experienced in all the casinos I’ve played I hit a 100 dollars on a free bonus I met the wager requirements and I hit for more but had $100 max cash out this was about 1month and half and I still haven’t received anything. I mean it’s only a 100 and I’m glad it wasn’t for more because this by far wrost payout I’ve seen and I had to deposit a minimum of $20 to be allowed to request withdrawal what a scammer 0 star review for casino in my opinion.


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