Virtual Casino Group – Blacklisted

Virtual Casino Scam

Update: Virtual Casino Group is now calling themselves Group

Virtual Casino Group is a well-known online casino that has been in operation for several years. Despite their reputation, there have been some complaints from customers in recent times. Some of these complaints include issues with payouts, unresponsive customer service, and technical glitches on the website.

One common complaint from customers is the delay in receiving payouts. Some customers have reported waiting for weeks or even months to receive their winnings. This delay can be frustrating for customers who have won a significant amount of money and are looking forward to receiving their payout.

Another issue that has been reported is the unresponsive customer service. Some customers have reported that they have tried to contact customer service several times with no response. This can be especially frustrating for customers who are experiencing technical issues with the website or have questions regarding their account.

Lastly, there have been reports of technical glitches on the website. Some customers have reported experiencing issues with games freezing or crashing, which can be frustrating for those who are trying to enjoy their casino experience.

Player Complaints

When players complain about subpar casino operators taking advantage of them, it’s never easy. Since Casino Player Report began 20 years ago, we’ve helped hundreds of players resolve issues with online casinos.

At times our blacklist stagnates because of better standards, better regulation, and more awareness through the different resources available online.

With that said, there has been an online casino faction that has plagued players, taking their winnings, locking out their accounts, and general doing things that aren’t right. This group is called Virtual Casino Group.

In the past, players have been victimized by their underhanded dealings, and it’s been noted on several occasions that players don’t get their winnings, and customer service’s typical “M.O.” is to ask for documents and then get a runaround from support that leaves players bewildered and eventually give up.

‘ElmoBites’ filed a complaint this week, and her claim is not unique, but that doesn’t make it any less important. Because this casino group has abused players for years, it’s even more troublesome.

“Prism Casino is a total scam if you accept their “free” chips or “awesome” deposit bonus, but don’t expect to withdraw. They gave me a “free” chip for my birthday, I already had $800 in winnings in my account, but thought, that’s nice of them, I will accept. I’m sure it’s in the fine print…but if you don’t spend all you free chip and winnings within a certain amount of time they take all your money. They did a managers withdrawal for all my winnings, when time expired including the $800 of which I had before I even accepted the chip.

This latest one really takes the cake and I will not be playing at their site anymore just want to warn other people. I had $1000 I had won on slots, I went and played poker and won another $800, so I did $1300 withdrawal because I know they are going to take $280 bonus they gave me and I wanted $1000.

I logged in today and my account has $80 and my withdrawal was denied. They took the $1800+ in my account. They said I wasn’t allowed to play poker because of the bonus I accepted. First off I kept winning at slots so I had played through hundreds of dollars even though the bonus says “no rules or playthrough” and poker was locked for a few days. When it became unlocked I figured I had played through whatever requirements. Second if they want to play that game then they should have only taken what I won at poker minus the hundreds I spent at poker not my entire account and initial deposit.

They didn’t even give me my bonus on the $80 back. It also takes over 45 days to get your check if you can maneuver around their scams to not pay you. They’ll tell you not to tell your bank it’s from a casino, what’s that all about? BEWARE PEOPLE BEWARE”

Casinos associated with the Virtual Casino Group include:

Again, we’re trying to bring awareness to the unethical practices of the Virtual Casino Group, and we’re asking players to speak up. The more we expose this group’s actions, the more likely we are to succeed in bringing them down.

Scam Casino Rating
Rick Norris
Rick Norris is the originating founder Casino Players Report. For over 20 years Rick has helped numerous players avoid online casino scams. In the process, he has helped recover hundreds of thousands of dollars in player winnings. Rick prides himself on helping players find the best and honest online casinos in the industry.
virtual-casino-group-scamThe Virtual Casino Group (or AKA Cool Cat Casino Group) has been scamming players out of their winnings for decades. This group has been Blacklisted since 2014



    So just wanted to give you update on Prism. I got a call yesterday from VIP host they are sending me a cheque for $800+ that was in my account before I played poker. I don’t know if you contacted them but thank you if you did it helped :). I did not tell him I am still not playing at their casino anymore, want to make sure I get the cheque, lol. Thanks again

      • We just received this email from the player:

        Hey Rick,
        So they must have seen the report on your site. I received a cheque for $1000 on Monday, not 45days it took when I won a tourney, and it has cleared. Thank you very much for posting my complaint :).

  2. Another player ripped off by Slots of Vegas and the Virtual Casino group…

    Requested withdrawal in May 2016. Complied with all policies and procedures. After considerable delay I was told that the payment would be processed and sent out immediately. Received email telling me to open a new bank account at specific banks in order to receive payment. Replied by email to never hear back and have them block my email. Followed up with customer service and was told again that the withdrawal would be expedited right away. Still nothing. Slots of Vegas has done everything possible to avoid payment of the $2500 I am owed. I recommend avoiding Slots of Vegas and anyone affiliated with them until payments are issued as agreed.

  3. Ruby Slots player complaint just came in…

    I requested a cash out of $700 on October 19th and have not heard from this casino about my pay out. It is showing that my payment is pending. They do not respond to live chat and when calling, the calls go straight to music. After holding for over 15 minutes, I was able to leave a message, but none of my emails. or voicemails have been answered.

  4. This just came in from a player at Ruby Slots Casino

    I have waited over 3 months for a payout. The customer service department and finance continually bounce me back and forth, claiming my documentation is not accurate, or that it is incomplete. Every time I contact them I am told the same thing; my payout will be processed within “a few days”, and it will take up to 2 weeks to receive.

  5. Another player scammed by Slots of Vegas Casino…

    we got ripped off $1,800 for a $2,000 winning not to mention they took over a month to inform us they will just give you the run-around when you contact their customer service reps and online chat service the manager back out $1,800 out of the winnings and was told they were keeping it .avoid this casino at all cost this is the a waste of your time and money do your research they have very bad reviews we wish we had did this .just to mention we played “Sloto Cash” and got paid 3 times in the same time frame excellent casino online very friendly customer service … AVOID SLOTS OF VEGAS

  6. i won 950 dollars well over a year ago at the casino put me through the wringer with the usual stalls about missing documents.after all of the documents were sent and verified, they blocked my account and refused to talk to me anymore. i dont know why as they will not tell me the reason. i have won at this casino in the past and never had any problems.

  7. On September 5, 2018. I won and submitted a withdrawal. For the amount of $302.00. I submitted all the documentation on time. Including my identification. I received an email on September 21 confirming my wire information. I then continued to play by withdrawing money from my account. I did not change my withdrawal status. I havr log in everyday and chatted with csr. I kept a copy of all my chats emailed to me. In addition I printed my playes and deposit sheets as evidence including my withdrawal request. My last visit I was told that I would be wired my payment of $150.00 in 20 days. They claim that I had a bonus and they removed it from my payout. The bonus was not for that withdrawal. However the have control so they can say that. I have not received my payment and I have my evidence that the withdrawal did not include a bonus. I would like you to assist me in getting my $150.00 before 30 days becomes 90 days. I have all of my documented evidence

  8. This started because I won $1900. My payout request went thru the normal process and was approved on 10/15/18. Then, today 10/31/18 when I requested the status I was told it was never sent to the processor and I would have to wait up to another 10 business days. There was no explanation as to why the request was not sent to the processor on the 15th. I was basically told that after approval it should have been sent to the processor on either 10/24 or 10/25 which makes no sense. In the past I was told that the approval was when it was sent to the processor. I could not get an explanation about the gap between 10/15 and 10/24 or 10/25. I believe I was being lied to. After it was becoming clear i was not going to get an explanation I asked if the casino would credit me a free chip due to their error making me have to wait longer than I should have to. I asked 3 times and was ignored the 1st 2 times. After the 3rd request I was told I would get $150 credit. It was put into my account. Then when i was signing off I advised the rep that I was going to complain to you & his boss about the chat & that I had copied the chat and I signed off. The rep then took back the $150 credit. I contacted chat again & was told he took it back because I said I was making a complaint.
    What kind of business has supervisors who act like spoiled children? I think his behavior needs to be handled.

  9. I wish I had seen your blacklist before I spent hundreds of dollars at CoolCat Casino. Tried to cash out $2500 and got the runaround. Now I know I will never see that money.

  10. Its bs that theres nothing you can do if you get scammed. I just had a $500 withdrawal request pending i wake up this morning and im locked out of my account.. i call they tell me that theres nothing i can do theres nothing else tp say im just screwed ive made 3 deposits on there and nowbim screwed

  11. This is the second time I’ve had this online casino scam me with pay out. My wife waited 20+ days and never was able to with draw from ruby and now i just won over $22000 and cool cat said i had multiple accounts and i don’t. When i asked for the accounts i had, they locked me out. If any way possible could i get some help please.

  12. I requested a withdrawal from Slots of Vegas in the form of a check. Nowhere in their agreement or during the withdrawal request does it say I need to contact a third party finance department but after 3 weeks of waiting for my check I was told the payment processing center didn’t know I wanted a check so they put the money back in my account and I had to start over. You must select a method of payment to request a withdrawal, and now I’m being told I have to email a bunch of information to this payment company but Slots of Vegas claims they cannot confirm that everything is in order. The player agreement states it takes 7 days for a withdrawal to be reviewed and then 7-10 days for a check to be issued, that’s ALL it says but I’ve had to confirm identity through hooyu AND now email my user name, bank name etc to another party and nobody will confirm what’s going to happen now. This company has breached their own player agreement several times and it really needs to stop.

  13. This is the worst casino for withdrawals, I have requested a withdrawal for $600 for 3 month now. They ask for 4 documents which I sent immediately. They said they did not receive it after 2 weeks. I sent it again 4 more times and then they finally received it. Now they tell me that they don’t like my two banks and they wanted me to open an account with bank of America. I did, Now they want to know where I was born, I told them in Switzerland, now they want to have prove that I live in the USA, I have lived here for 52 years, I produced a utility bill and to delay it anymore they wanted to see my passport. This whole theater was to get out to delay my money.
    The same thing happen to planet 7.I communicated with a guy called Shane who is in charge. He told me that he would see to it that I get my money. Well I finally got the money from planet7 but not from Coolcat (sisters) So I logged into both of the casinos and tried to open the chat,but it does not work anymore. There telephon is also disabled so all I could do was write and I did with no response. I just read a great report on Coolcat …that is so wrong !!!

  14. I have been getting the run around about the status of my withdrawal request that I have made on July 28,2019. As of today September 13,2019 i have not received my winnings. I have sent all information over and over to them that they request and Everytime I talk to live support it’s always the same ” our financial department will be in touch when all documents r approved” I have received confirmation email from the finance department saying all my documents were approved and still haven’t received any assures that my funds will be deposited . I want to talk to a live person but NO contact numbers available. Wtf. I have ALL conversations downloaded and screen shots of every word and document I have sent them and what has been said. My patience is up with this casino . All I want is my money that I won and be done with them. I would be more then happy to send u all transcripts of documents and conversations I had with them . Just please tell me how to get my money if u can and plz with all the complaints I have read about this casino SHUT it DOWN. They obviously don’t know how to run or finance this type of business.
    Thank You Now I’ll Wait for ur Response which excuse this but hopefully won’t take as long as Ruby Slots to get back.

  15. n June 7, 2019 I finally won 800.00 dollars and requested a withdrawal for this amount from Slots of Vegas by electronic wire/ e-check payment. I sent all my banking information and documents that the casino requested and finally on July 17, 2019 I received an email from Kelly, (Casino Support Center) which started:
    Thank you for sending all the documentation required to verify your casino account. Your account has now been completely verified and updated. For further assistance regarding your withdrawal, please contact our customer support team via live chat. Regards, Kelly.
    That’s when the delay tactics started, first by a person named Ray who was requesting the same information over again and I provided him all my banking and documents and after about a month another person named Aaron who wanted to escalate my withdrawal payment but he wanted basically the same information which I sent thinking that he would help me so I sent all my banking and document information again but never heard anything back. I sent Aaron 4/5 other emails after but I didn’t receive an answer back. I also could not access my account because I was blocked out.
    On September 30 I tried accessing my account again and I had a live chat with an agent and I explained that I requested a withdrawal of 800.00 dollars from Slots of Vegas on June 7, 2019. The agent informed me that Slots of Vegas had revoked/canceled my account and the 800.00 was withdrawn. I asked the agent, why my account was canceled and who withdrew my 800.00 dollars? The agent advised that his manager or him could not provide any more information and closed the live chat.
    Slots of Vegas closed my account and stole my 800.00 dollars.

  16. Long story short, closed my account to avoid paying my winnings. I did everything they asked to withdraw my winnings. (Wagering deposit and verification) I even got an email that said I qualify for express payout. 3 days later I wanted to log in to check the status and wasn’t able to log in. I contacted support and was then told that my access has been revoked but gave no reason just “Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers.”

  17. I was playing T-Rex in slots of Vegas casino. I had my winning’s up to over 1.300 I checked with cashier and it said I could draw out all of it.well I only made my withdrawal for 800.00.and after a few day’s of not hearing back from them.I contacted which they said I needed to send my I.D my Son’s I.D a bill with my address,which I had done that day and sent in.well now I can’t even log into the casino.and still haven’t been paid.they told me they’d be in touch in five day’s.well this was on 11/2/2019 I do have everything screenshot. I was so happy and excited to have won and now I’m angered that a place so dishonest can actually operate here

  18. I have a serious issue with CoolCat Casino. I played and had a total of $1000.71 available for withdraw (have evidence of exact amount in account). I made sure I submitted the documents they require prior to any withdraw approval as well as made some contact info revisions with them directly. I then submitted withdraw request (which upon doing so they immediately removed 1,000.00 from my account leaving me with .71 cents which I also have evidence of occurring). After submitting said request I received several emails from them (2 different representatives plus the standard auto reply) Said emails incorrectly advised me that my drivers license was not included within documents I sent to them. I responded to both emails advising them to recheck my emails as everything required was attached thereto.
    After not hearing back from them and upon reviewing a ton of complaints against this online casino from people they have cheated and slow paid I sent them some emails voicing my concerns. I still did not hear back from them until suddenly receiving an email with the following contents:
    Connie T (Support Center)
    Jan 26, 4:15 AM CET
    Hello Daniel,
    This is Connie T following up on your ticket number 5747097.
    We regret to inform you that your casino access has been revoked. The decision is, unfortunately, non-reversible. Any casino account can be closed based solely on our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party processors. Your understanding is appreciated.
    Connie t
    Apparently this is something that others have complained about occurring to them as well so basically a standard business practice for them for whatever reason. It could be that they were upset with emails I sent advising them that I would seek redress from as many agencies to retrieve my money after reviewing all the horror stories about these same type of acts and their failure to respond and timely process my withdraw.

  19. I won thousands. I deposited 500. I researched and found nothing but evidence I was never getting paid my withdraws. I decided to let Ruby slots keep the winnings and just return my deposits. I was told they were keeping it all, they do not payout any money. I filed a complaint with the FBI and am waiting for justice to be served

  20. Well at least I didn’t get clobbered like a lot of others here I see. I made a deposit of $60.00, played a while and lost. About a week later they offer me $50.00 free and while I was playing they took an extra $100.00 on one spin. I was going to cash out because I had met the required playthrough at $200.00 and my balance was a little over three hundred and quickly was $205.00 I asked for chat support, what a joke and finally wrote to them. That was ten days ago. They wrote back and said they would contact me in three days. Still haven’t heard from them.
    I then cashed out and noticed they had my birthdate wrong, so I wrote them and asked that they change it for me…..still haven’t heard from them.
    I’m very aware of the virtual name having to wait for two years to get half the money they owed me and because Raging Bull had a good reputation (I wasn’t aware that the Virtual group had bought them yet) Next time I’ll check with you guys before I play.

  21. Darin, remember online gambling is not legal in the USA. The only person that can help you is GOD and he’s on vacation.

  22. I sent all of my paperwork on May 21 and SlotsofVegas confirmed that they received it they also confirmed that my identity have been confirmed. I contacted them on June 1 and they said that they needed my banking information again. I sent it to them again. I have spoken to them numerous times since and all I get is the runaround. Thank you.

  23. I have requested two small withdrawals, $750 and $900 from Slots of Vegas. All information they requested was sent and acknowledged on April 28. I have been getting the run around since that time. I have repeatedly been told the funds have been released but they have never shown in my bank account! DON’T PLAY IN THIS CASINO as you will never get your withdrawals! Additionally, it is clear my account has been “targeted” by the casino with virtually no real winnings since the withdrawals have been requested as well as poor game play (slow and erratic).

  24. Hi, i had opened an account with Ruby Slots and deposited a large amount of money, had filled in all verification forms and won a large some of money $17,000 which was never was never refunded to me and was taken from me when the casino blocked me. I had contacted them via the chat live option to be blocked with out explanation
    Chat started on 03 Jun 2020, 03:00 AM (GMT+0)
    (03:00:46) *** Belinda Findlay joined the chat ***
    (03:00:46) Belinda Findlay: hi
    (03:00:50) *** Dee Capell joined the chat ***
    (03:00:53) Casino Support Center: Hi there. As a responsible employer we are currently moving our entire team to work remotely. While we coordinate this change, you may experience delays connecting with a representative. We ask for your patience and understanding while we work on ensuring the safety of our team in order to keep providing a superior experience to you and our thousands of other players.
    (03:01:08) Belinda Findlay: Hi my user name is bell782
    (03:01:39) Belinda Findlay: can you confirm if all my deposits will be refunded into my bank account as previously requested
    (03:01:43) Dee Capell: Hi, Thank you for contacting Ruby Slots Casino my name is Dee I will be the one to assist you and put smile on your face today.
    (03:01:55) Dee Capell: Our Deposit Center specialists should be able to help. Let me transfer you over to them.
    (03:02:02) Belinda Findlay: ok
    (03:02:09) *** Dee Capell has transferred chat to Deposit_chat ***
    (03:02:11) Casino Support Center: To better assist, may we please have your username, phone number, and email address?
    (03:02:17) *** Dee Capell left the chat ***
    (03:03:00) Belinda Findlay: 0458637256
    (03:03:13) *** Natasha joined the chat ***
    (03:03:21) Natasha: Welcome to the Deposit Assistance! I’m Natasha and I will be happy to assist you today. How can I help you?
    (03:03:58) Belinda Findlay: [email protected]
    (03:04:05) Natasha: Thank you so much! Please allow me a moment to verify the information and review your account in detail.
    (03:04:23) Natasha: We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers.
    (03:04:52) Belinda Findlay: can you confirm I will be have all my depsoits refunded back to me
    (03:06:30) Natasha: checking your account
    (03:14:03) Natasha: thanks for waiting
    (03:14:10) Natasha: yes you will be refunded
    (03:15:35) Natasha: Since I am not receiving any response from you, this chat will be closed. Thank you for contacting Deposit Center. If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day!
    (03:15:39) *** Natasha left the chat ***
    (03:18:57) Belinda Findlay: when
    (03:19:06) *** Natasha joined the chat ***
    (03:21:52) Natasha: sorry I can’t give you a exact date, your request has been sent
    (03:23:32) Natasha: Since I am not receiving any response from you, this chat will be closed. Thank you for contacting Deposit Center. If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day!
    (03:23:35) *** Natasha left the chat ***
    (03:23:44) Belinda Findlay: So my money will all be refunded
    (03:24:04) *** Rick G. joined the chat ***
    (03:24:05) Belinda Findlay: please confirm my money deposited will be refunded
    (03:24:15) Rick G.: Hello and welcome to the Deposit Center. My name is Rick and I´ll be assisting you today! May I have your username and telephone number on your account?
    (03:27:23) Rick G.: Do you want to continue this chat? We haven´t hear from you in a bit.
    (03:29:06) Rick G.: Since I am not receiving any response from you, this chat will be closed. Thank you for contacting Deposit Support. If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day.
    (03:30:29) *** Rick G. left the chat ***
    (03:58:57) *** Belinda Findlay left the chat ***
    NAME Belinda Findlay
    EMAIL [email protected]
    PHONE —
    LOCATION West End, Queensland, Australia
    DEPARTMENT Deposit_chat
    SERVED BY Dee Capell, Natasha, Rick G.
    RATING —

  25. wish I had found this page two weeks ago I played coolcats won 34,909.68 but there verification site cant read my I’D I made a 250 deposit now are you sure about coolcats cus if you are then I need to let that money I won go and its a lot I new grand fortune was a scam so is silver oaks planet seven gave me a free 50 dollar chip to go play there I won over a thousand dollars off that free chip silver oaks took all of it gut 88 dollars there reasoning was excessive winnings investigate silver oaks theres a scamming site

  26. I have a complaint about CoolCat Casino. I’ve spent over $1300 in credit card deposits since June. I did not request a withdrawal until Sept 6th when I took advantage of a no withdrawal limit bonus for Labor Day Weekend. I read terms and conditions as I always do. First I played through weekly cashback of $30. I played down to less than $1 as I always do before depositing. I deposited $40 and played up to $2320. I then requested a withdrawal and decided to play some more, so I deposited $100. I was congratulated as these casinos do and they requested copies of ID and credit card info etc. I gathered all info abs submitted right away. They advised it would take 5 to 7 business days to review the cashout. I followed up after my withdrawal was removed and assumed they were moving on to process it. They said in chat help I was intelligible for the withdrawal because I did not play down my weekly cash back to less than $5 before I deposited more money. They call this “mixing funds.” I spoke to 4 or 5 reps with little help. I asked for proof of my balance at the specific time I deposited and they could not produce that info. They have a fake claim site (CDS) if you feel you are owed does not work. This site along with all RTG sites i figure are scams..I should have checked CasinoPlayersReport first!

  27. Hello, I hope you can help me.
    I have been a long time player of Coolcat Casino for years. I wasnt aware, until I looked it up online that this casino is now blacklisted. But…before I knew this on October 24th, 2020 I made a 30 dollar deposit and was also given a bonus to use with it. Total of 110.00. I played and was able to accumulate over 900.00. Cool, or so I thought. I went to my account and withdrew 900.00 to be sent by check.
    I thought it was all good, since in the past I have won, and been sent a check in the mail…it took over a month, but I was happy. Ok, so after a few days I went online to speak to the cashier, she told me to look in my email and she informed me I would have to send in all my information in order to get it going. Ok…I did ask her why they werent able to deposit any money onto the card that I used, because it would be so much easier. She replied that was their policy. Ok, no big. I did receive an email, on the 28th, telling me what information to send in, and I also wanted to double check with online chat, to make sure. When I gave her my info, she came back on immediately and giving me an answer that my account was now locked and she hung up. I got back on, because I wanted the answer as to why, talked to another person, same thing. They would end the chat as soon as they sent me the prewritten answer, which I screen shot. This is very unfair…I have spend hundreds of dollars, thousands and I’m am upset how this online casino can get away with ripping players off. I mean, I understand you take a risk online, but come on…they’re making money hand over fist and then not paying legitimate paying players what they have due to them. That’s little more than thievery. Had I been aware that they were blacklisted I would have never played again at this casino…but I assumed they were ok since I was able to log in no problem. Can you please help me out with this…I know writing them a letter in 14 days will do little to help myself, theyve already shut me out online so I cant even speak to anybody…Please Help!!!

  28. I had hit a royal flush playing video poker on CoolCat casino online and they took $532.75 of that from my account. I had only received a $50 chip.
    They owe me the $532.75.

  29. On the 10th of December I had reached the amount of $1,300 in my account I primarily started playing the game on December 8th and throughout the days I had occurred in the amount of $1,300 and so as I was still playing the games not about to cash out, the game went and reset my my amount to $98.20 I believe I contacted support to see what happened they said that is part of their terms and conditions in that I used a promotional chips that says I had a max out cash out of $100. I looked at the promotion prior to submitting it for Redemption and it did not have a maximum cash out amount. So now I am out $1,200 because the casino is refusing to give it back. I have contacted them via chat and every time I tell them I’m going to contact the authorities they tell me that their support services are only for a deposited customers only so I don’t know what you do every transcript that I have but I have with them I have had email to my email address and now like I said I don’t know what to do they are refusing to give me back my money that I rightfully earned and they are basically just ignoring me and not adhering to what they said so therefore I need your help ASAP

  30. I wish I had read this site a while ago- I just requested on March 10,2021 of 2500$ ( of 18000$ winnings but played the rest) followed instructions and got verified through their third party a company called hooyu and then was contacted by a casino host- asking for the exact same documents- I sent them via email.. then again by my “personal” vip host requesting the same documents a third time.. I sent them to her via email on March 15,2021.. it is now the 18th .. I’m hoping I get my withdrawal .. I haven’t heard anything since emailing them to “Grace” my personal vip host.. but she did say she could process them faster than hooyu.. I was just like ok.. hooyu verified my identity and address within a couple hours.. since I’ve been a victim of identity fraud ( with police reports) I’ve already been screwed over by Bobby casino- they pulled the “ multiple” accounts excuse to not pay me.. which I don’t and to not have .. not there and not here so I hope they don’t try that with me… I wonder how many people actually have a good withdrawal experience??

  31. Im pretty much the same situation as Christina. Mine began March 30th 2021. Went thru all the steps . Sent all docs 3-4 times. Sent my bit coin info twice
    Every time I contact i get the exact same responce from Chat. They are escalating my case to make sure it gets done and rest assured since they are doing this for me it will get done and I should hear something in 3 days some if the reps said 7 days .. Email responce is pretty much the same. Says they got my request and. And a member of the pay out team will contact me in the next 3 days. Every time I contact them. Its always 3 days .. Its been about 21 days now. Not sure what to do from here tried. Requesting a supervisor .. They refused to let me speak to one . Im not sure what else to do.. Im wondering how they have gotten away with this fir years why are they still in business.. Who do we have to report them to to get them to stop??

  32. I won $10,000, I’ve sent all required documentation 4x now and I keep getting emails stating I need to send the documentation which I already sent! Micheal Albert’s is person I keep responding too, but I get automated emails stating I need more , when 8weeks ago he could of stated all the extras I need which I sent letter on the utility bill from person I live with, stating I live at this residence, same address on my ID & credit card documentation I sent in.

  33. Just like person I just read about you helping I’ve been trying g for nearly two months to get $800 withdrawl. They have changed the date it was approved moved it back to be g reviewed and movies t g at date now they are saying it’s only been a month when it’s been double that but that it ahoy ld have been done in 1-15 business days. Now they go off the same script Everytime I contw t them, ” check back in 48 hours understand frustration will be paid has been elevated to relevant team no phone because of focus o. Chat support. Same thing Everytime. If you could help me you’d be awesome. Thanks for your interest and any time you take looking I to it or for any advice you can give me. Have a great day thanks.

  34. They will not pay out my winnings. I verified my email an phone# and asked them if they need anything else he told me no. He said he has everything and that everything he had was approved. But now they’re saying that can’t work with my credit union. Yet they were able to take money from the credit union.

    Then I tried the check up on them. Cuz a associate told me to do so. I answered all the the questions on the the form still no payout so I asked them what was there excuse this time for no payout was and they said they can’t send the check to the bank. I said I wanted it sent to my home they said I have to deposit the check. I said I will deposit it since they can’t deposit it. Then they asked me for my bank info again so they can send it but they are repeatedly saying they can’t send it to my home or bank.

  35. I’ve been trying to get payout of $1129 in winnings since early May, and we are now approaching the end of June. I’ve submitted all required documents over and over, only to continuously get rejected over and over without explanation.

  36. I won 1800 at Cool Cat Casino and put in all documents before so I would be verified and than I withdrew on 10-21-22 and they just keep giving me run around.

    I’ve spent thousand there and they even double charged me several times and made me overdrawn and never paid back I just want my winnings.


Please enter your comment!
Please enter your name here